MoeGo supports pricing setup for:
Services
Add-ons
Packages
Retail products
Taxes and checkout behaviors
Online booking payment rules
Most setup steps must be completed on desktop and may require admin or owner permissions.
Prerequisites
Before starting, make sure you have:
✅ Admin or Owner access
✅ Desktop access (required for packages and advanced settings)
✅ Retail module enabled (contact Support if Retail is missing)
✅ Access to Online Booking > Settings (for booking configuration)
✅ Retail product spreadsheet + written owner authorization (for bulk imports)
Step by step instructions
1️⃣ Set Up Service Pricing & Add-Ons
Create or Edit Services
Go to: Settings > Services
Create or edit a service
Set pricing and service details
Create or Edit Add-Ons
Create add-ons
Define which services they apply to
Configure pet/service filters if needed
2️⃣ Add Surcharges
Go to: Settings > Services > Service Charges / Pricing Rules
(“Pricing Rules” is available for accounts with the Boarding & Daycare module.)
You can create additional fees such as:
Size-based fees
Complexity fees
Peak-date surcharges
Fuel or mobile service fees
Important:
The available surcharge type depends on your account plan.
🐾 Grooming-Only Plan
The surcharge type is called Service Charges.
You can create custom fees based on your business needs, such as:
Mobile fuel fees
Handling or complexity fees
Special service add-ons
These charges apply directly to grooming services.
🏨 Multi-Service Plan (Boarding & Daycare Module Included)
The surcharge type is called Pricing Rules.
Pricing Rules allow more advanced configurations, including:
Multiple-night or extended-stay rules
Length-of-stay discounts or adjustments
Boarding/daycare-specific pricing logic
Peak or seasonal adjustments
These rules are primarily designed for Boarding and Daycare services.
3️⃣ Create and Manage Packages
Package feature is available on Desktop only.
Go to: Loyalty > Package
Create a Package
Select included services
Set pricing
Set validity period
Sell a Package to a Client
Click the + button
Select Sell Packages
Choose the client
Complete the sale
Track or Adjust a Client’s Package
Open the Client Profile
Go to the Packages tab
View remaining credits and history
Use available actions (e.g., extend validity)
4️⃣ Set Up Retail Products
If Retail is missing: Contact Support to enable it.
Once enabled, Go to: Retail
Add products
Manage inventory
Sell Retail Products
You can:
Add products during invoice checkout
ORUse the + menu (if supported in your invoice version)
5️⃣ Taxes & Checkout Behavior
Taxes are applied at checkout based on the invoice total.
To ensure taxes are calculated correctly, you must:
1️⃣ Set up the correct tax rate
2️⃣ Attach the tax to your services
Step 1: Set Up Tax
Go to: Settings > General Settings
Create and configure your tax rate(s) here.
Step 2: Attach Tax to Services
After creating the tax, you must attach it to each applicable service.
Go to: Settings > Services
Open each service and assign the appropriate tax.
This ensures taxes are automatically applied to appointment invoices.
Make sure to review all relevant service types, including:
Important clarification at Checkout:
Package and prepay amounts are calculated based on the service base price.
Taxes are applied separately at checkout.
If you see a remaining tax balance after collecting deposit or prepayment, this is expected system behavior.
Troubleshooting
Packages Not Showing in Client Profile
Confirm the package was actually sold (+ > Sell Packages)
Refresh or log out and log back in
If the Packages tab disappeared after an update, contact Support
Prepay Did Not Cover Taxes
Expected behavior.
Prepay covers base price only. Taxes apply at checkout.
Retail Buttons Missing
Retail may not be enabled. Please Contact Support.
Also note: Mobile and some invoice versions may not support full retail functionality.
Product Sales Disappear from Invoice
In the current invoice version, the “Add Product” button will not appear if you are collecting a deposit on the invoice.
To ensure product sales are properly recorded, please add retail products during the checkout process.
Need to Restrict an Add-On to Specific Groomer
Not supported.
Workaround: Create a separate standalone service assigned only to that groomer.
Common Setup Mistakes
Expecting clients to book multiple main services per pet in one booking
Expecting prepay/package to include taxes
Assuming Retail is enabled by default
Trying to lock add-ons to one staff instead of using a separate service
When to Contact Support
Contact Support if:
Retail needs to be enabled
You need retail inventory imports
You need gift cards, package receipts, or advanced surcharge workflows