The Package feature is an effective strategy to encourage repeat purchases and foster customer loyalty.
With MoeGo, you can now easily create, sell, and manage service packages directly within the platform. By offering bundled services at discounted rates, you motivate clients to return regularly and strengthen relationships.
Moreover, packages allow you to receive payments upfront, improving cash flow. Clients are more likely to commit to a package, providing a steady and predictable income stream that supports better financial stability.
It is now in Beta, and we are happy to help you get access to it. 🤩 Available for Growth and Ultimate plans. For questions or beta enrollment, please contact your Account Manager or reach out to the MoeGo Support.
In the meantime, let's learn more about the MoeGo Package now:
Note: Managing, selling, or applying a Package is currently only availble on the desktop version.
Create Package
Step 1: Add New Package
Navigate to Loyalty > Package > Add package
Step 2: Fill in Basic Information
Package name
Description
Status
Price & Tax
Step 3: Manage package items
Package items: service/add-on
Quantity: Adjust the quantity of service/add-on you'd like to be included in this package
Unit Price: The Original service/add-on price will be displayed
Step 4: Set Up Package Validity
The package expiry will start from the sale date upon selecting a time frame.
For Example, you've sold a package on 5/15, and the package has an expiration period of 3 months (90 days). Then the package will expire on 8/15.
Once expired, the service/add-on in the sold package is not applicable for usage.
Step 5: Enabling Package Purchases for Online Booking
To make your packages available for online purchase, you can toggle on the < Enable package purchase for Online Booking > option.
Once activated, clients will be able to view and purchase your packages from their end via different methods.
💡 Note: Only packages enabled for online booking will show in the purchase list.
Edit or delete the package
Under the Loyalty > Package, click on the three-dot action button near the existing package, and you can edit the package details or delete it.
Sell Package
Click on "+" located on the top bar to < Sell packages >
Choose a specifc Business location to sell the package
Choose a client and package items.
Select the payment method and proceed to checkout.
Package sales history
The package feature makes it easy for you to keep track of the client's remaining services.
Go to the package > sales history
Click on "View invoice" to check the sales status and package invoice
Click on the client's name, you will be redirected to the client's profile > Package.
Manage Package in Client Profile
You can check individual package usage details in the package section inside the client profile.
You can view the package status (Valid/Expired), along with the package price, remaining service number.
Extend Package Validity
By clicking on each package, you can view details including purchase date, validity period, included service items, and the usage history for the package.
You can also click on "Extend" under Validity, and add extending days to extend the expiry date of the package
The estimated package expiration date will be displayed according to the days you've extended with.
Edit Remaining Service items
You can adjust the remaining quantity of service items by clicking on the "Edit" button under the "included items" section.
Once the service item quantity has been adjusted, a history record labeled "Adjust Package Item Quantity" will be generated in the History section.
Check Package Usage
Go to the appointment detail and hover over the package icon near the client’s name.
The package usage and details of the purchased package will appear.
Apply Package At Checkout
Instead of booking and billing for each service separately, you can offer your clients a package deal, making transactions quicker and easier.
Once your client has the appointment booked and the appointment has the same service that matches the service in the purchased package, you will see the option to use the package in the invoice for the appointment.
Find an appointment > go to appointment details > take payment > Click on < Use package > on the invoice to apply available services included in the sold package.
Usually, the package will automatically be applied to the invoice when the appointment service matches the service included in the package.
Please note: Ensure that you sell the package at the same business location where the appointment is booked for normal usage.
Purchase Package
Client Purchase Package Online (MoeGo Pay 🌟)
The self-service purchase option is available exclusively to MoeGo Pay users.
If you haven’t set up MoeGo Pay yet, click here for a step-by-step guide on how to get started.
Ways Clients Can Purchase Packages
1. Via Online Booking Landing Page
Clients can visit your Online Booking Landing Page, click on the Package Banner, and proceed with their purchase.
2. Via Direct Package Link
Businesses can generate a direct package link by going to Online Booking > Settings > Overview > Link Tools > Package Link.
Copy the link and share it via email, SMS, social media, or any preferred communication method.
Clients can use this link to access and purchase packages directly.
3. Via Client Online Booking Profiles
Clients can log in to their Online Booking Profile to view their package history.
From there, they will see the "Purchase Package" option to purchase additional packages.
Package Purchase Process
Step 1: Go to the online booking storefront page
Step 2: Log in as an existing client or create a new account.
Step 3: Select the desired package.
Step 4: Review and confirm package details before completing payment.
Step 5: The Client can save the card for future usage
Frequently Asked Questions
Can I pass the processing fees on to clients for the package sales?
Yes. You can pass the processing fees to clients for packages. For more details, check MoeGo Processing Fee by Client - Add Surcharges Easily for Credit Card Payments.
Can my clients purchase packages on their own if I am not a MoeGo Pay user?
No. The self-service purchase option is available exclusively to MoeGo Pay users. But you can still sell packages from the business end to clients.