In MoeGo, appointment status and payment status are managed separately, giving you full control over when and how clients are charged.
This article focuses on charging after the service is completed on the mobile app.
For charging before the service starts, see: Prepayment in MoeGo.
Step 1: Start Checkout
Open the appointment in the MoeGo mobile app.
Tap Checkout at the bottom of the appointment details screen.
Step 2: Review and Update Invoice Details
Before charging, review the invoice to ensure all services and charges are correct.
Edit Service Staff or Price
Tap Edit next to the service item.
Update the staff assignment or service price.
Tap Save.
Add Invoice Items
You can update services and add-ons before charging.
Tap Add More Items.
Select services or add-ons to include.
⚠️ Retail products cannot be added on the mobile app. Use the web version to add retail items.
Remove Invoice Items
Tap Edit next to the service item.
Tap Remove.
💡 If a client prepaid and items are removed, MoeGo automatically detects overpayment and triggers a refund workflow.
Add or Remove Service Charges
You can add custom fees during checkout.
⚠️ System-generated surcharges (e.g., late pickup, medication, feeding) cannot be manually added because they follow Pricing Rules.
Learn more about Pricing Rules.
To manage charges
Tap Add Fees to add a charge
Tap Remove to delete a charge
Add Tips
You can add tips manually during checkout.
Tap Add Tips.
Select or enter the tip amount.
Apply Discounts, Packages, or Memberships
💡 Tip: MoeGo automatically applies eligible benefits, and you can stack multiple benefits.
Learn more about Stack Benefits.
You are free to manually apply benefits.
Discounts
Packages
Memberships
Add Convenience Fees
If enabled, MoeGo automatically adds credit card processing fees when clients pay by card.
Enable Credit Card Processing Fee Paid by Clients under the Card processing section.
When clients pay by card, the convenience fee is automatically added
Users with permission can manually remove the fee
Learn more: Processing Fee By Clients.
Add Payment Description
You can add internal notes or client-visible descriptions before charging.
This is useful for documenting service details or payment context.
Step 3: Collect Payment
Select a payment method (card, cash, etc.).
Tap Charge Now to complete the payment.
⚠️ Cash Tendered vs. Cash Amount Received
Cash Tendered is used only to calculate change
It does not change the cash payment amount recorded
(Optional) Split Payments
You can split an invoice across multiple payment methods (for example, card + cash).
Click Split Payment
Select the first payment method and enter the amount
Select additional payment methods as needed
When Left to Pay = 0, complete the invoice
❌ (Not Supported) Bulk Payments
On the web, MoeGo automatically detects unpaid invoices for the client during checkout. This is currently not available on the mobile app.
Learn more: MoeGo Bulk Payment.