Set up add-ons to offer extra services alongside your main offerings, giving clients more flexibility and enhancing their overall experience.
Add-on Service
🖥️ Desktop:
To view or manage your Add-on Services on the web version, go to:
Settings > Services > Add-onsThis will take you to your Add-on Service List, where you can view, edit, or create new add-on services.
📱App:
To view or manage your Add-on Services on the app version:
Tap the side menu bar and go to Settings.
Select Services, then tap Add-ons from the top menu bar.
You’ll be taken to your Add-on Service List, where you can view, edit, or create new add-on services directly from the app.
Step 1. Set Up Add-On Categories
🖥️ Desktop:
Under your Add-on List (Settings > Services > Add-ons), click Edit Category to manage your add-on categories.
Click + Add New Category to create a new category.
You can also:
Sort the order of categories
Edit existing category names
Delete categories as needed
When you delete a category, all services under that category will automatically move to Uncategorized.
📱Mobile App:
Go to Settings > Services > Add-on Service List, then tap Categories.
Tap the orange “+” icon at the bottom right corner to add a new category.
To rearrange categories, drag and drop using the horizontal line icons on the right.
To delete a category, tap Edit, then tap the red “–” icon.
To rename a category, tap the category name, make your edits, and tap Save to apply changes.
Step 2. Create new Add-Ons Service
🖥️ Desktop:
Navigate to Settings > Services > Add-ons and Click Add new add-on
Basic Info
Add-on Name
The name of the add-on, visible to both your business and clients.
Category
Select which category this add-on will appear under for your business and clients.
Description
Provide a short description of the add-on. This will be visible to clients on your Online Booking page and storefront, helping them understand what the add-on includes.
Status
Indicates whether the add-on is active or inactive.
Note: Inactive add-ons will not be visible when creating new appointments or to clients booking online.
Image
Upload an image to visually represent the add-on. This image will be shown to clients when booking online.
Color Code
Assign a color code to the add-on for easier identification on your calendar.
Businesses
Business
If you operate multiple locations, select which business locations this add-on is available at.
Price & Duration
Price
Set the price for this add-on.
Tax
Define the tax rate for the add-on.
Note: The tax rate is not visible to clients during booking but will appear on the invoice.
Tax rate options are determined by what’s configured under Settings > General Settings > Tax.
Duration
Set the duration of the add-on. This time will be added to the appointment’s total duration when the add-on is applied.
Override by Business
Allows you to set different price, tax, or duration values for each business location if needed.
Staff
Does this add-on require staff?
No: No staff assignment is needed.
Yes: You’ll be able to assign a staff member when adding the add-on to an appointment.
Applicable Services
All Services (including future ones): The add-on can be applied to any care type — boarding, daycare, or grooming.
Select Specific Services: The add-on will only be available when the selected service(s) are chosen.
Pet details
Type & Breed
Specify which pet types and breeds this service applies to. Choose between:
All Types and Breeds: Available for all pet types.
Customize: Select specific pet types (e.g., dog, cat) and choose particular breeds within each type.
Weight
Define which pet sizes the service is available for. Choose between:
Full Range: Available for all pet sizes.
Customize: Select specific pet size ranges.
Coat Type
Select which coat types this service applies to. Choose between:
All Coat Types: Available for all coat types.
Selected Coat Types: Choose specific coat types (e.g., short, medium, long).
The available options for pet type, breed, size, and coat type are determined by your settings under Settings > Clients & Pets.
For more details on setting these up, visit [LINK].
📱Mobile App:
Navigate to Settings > Services and tap the orange + button > New add-on
Step 3. Manage Add-ons Service
🖥️ Web version:
Navigate to Settings > Services > Add-ons.
Click the three vertical dots to the right of an add-on, then select Edit, Duplicate, or Delete as needed.
After updating an existing add-on, a confirmation page will appear asking if you’d like to apply the changes to all unconfirmed upcoming appointments.
Make sure to select this option according to your needs.
If selected, the changes will apply to all already scheduled but unconfirmed future appointments.
If not selected, the update will apply only to newly created appointments after the change.
📱Mobile app:
Go to Settings > Services, then tap the Add-ons tab at the top.
Tap the add-on you want to edit and scroll to the bottom.
Toggle Active/Inactive as needed, or tap Delete to remove the add-on.
Note: Duplicating add-ons is not available in the mobile app.
If you make any edits to an existing add-on, toggle “Also apply to unconfirmed upcoming appointments” based on whether you want the changes to apply to future unconfirmed bookings.
