đ§Ș Beta: This guide is for boarding and daycare businesses using Financial Reports with Smarter Invoice. Financial Reports are currently in beta. Contact MoeGo Support to request access.
Payment reports in Financial Reports help you review money collected, refunds, and processing fees. They use transaction date, rather than the appointment or checkout date.
Use this guide to compare payment totals, find individual transactions, and locate information that moved to other reports.
Choose a payment report
Report | What it shows | Use it to |
Payment summary report | Grouped payment and fee totals | Review collections by location, payment method, payment type, or period |
Payment transaction report | One row per payment or refund | Find the customer, invoice, payment method, amount, and fees connected to a transaction |
Review Payment summary
Open the Finance tab in your reports and select Payment summary report.
Set the Transaction date range for the activity you want to review.
Check Business name so the report covers the correct location or locations.
Choose Group by to organize your totals. For example, select Payment method to compare cash with other methods.
Apply the relevant filters for Payment method, Transaction type, or Payment type.
Metrics
Metric | What it shows |
Total collected | The collected amount shown for the selected activity |
Total processing fee by client | Processing fees charged to clients |
Total processing fee | Processing fees charged to your business |
Payment type and transaction type
Payment type distinguishes deposits, prepayments, and regular payments. Transaction type distinguishes the kind of money movement, such as a payment or refund.
Grouping options
You can group by up to two levels using Business name, Payment method, Payment type, Transaction type, and Transaction date. Transaction-date grouping includes Day, Week, Month, and Year.
Find a payment or refund
Open Payment transaction report separately in the Finance tab.
Match the transaction-date range and business scope to the period you are investigating.
Narrow the records using Invoice ID, Booking ID, Client name, Payment method, Payment type, or Transaction type.
Review the relevant row, including Transaction ID, Transaction datetime, Payment amount, and the processing-fee fields.
Checkout date and appointment start/end date filters provide context; transaction date determines the payment period.
Processed by identifies who processed the transaction. It is not the same as the staff member assigned to provide a service.
đ Note: Clicking a Payment summary row does not open its transactions. Open Payment transaction separately and apply the corresponding dates and filters.
Find information that moved out of payment reports
The updated payment reports focus on payment activity. They do not provide the previous combined view of sales categories, tips, taxes, assigned staff, and pet names on each payment row.
Information you need | Where to start |
Collected amounts by item or category | |
Tips by staff or payment method | |
Tax collected during a payment period | Finance > Sales tax report, using Payment date. |
Taxable amounts and tax within a payment | Finance > Sales tax detail report, showing the taxable amount and tax per item within each payment. |
Tax amounts on an invoice | Sales invoice, using checkout date. This shows invoice tax amounts, not tax collected by payment date. |
Pets or assigned staff for sold items | Sales detail, using checkout date |
Sales detail is not a replacement for staff or pet information on individual payment rows. If your workflow depends on that combined view, contact MoeGo Support.
Understand differences from sales and payouts
A boarding deposit collected on November 1 can appear in payment activity before the stay is checked out and invoiced on November 6. Payment and sales totals can therefore fall in different reporting periods.
For a payout comparison, review the payout records alongside Payment transaction. Payout settlement dates, fees, refunds, and adjustments may differ from the payment activity in your selected period.
For unexplained differences, share the report names, location, dates, filters, and a transaction example with MoeGo Support.