💎 Growth and Ultimate only: Packages are available on the Growth and Ultimate plans.
🧪 Beta: Packages are currently in beta. Contact MoeGo Support to get access.
🖥️ Desktop only: Packages aren't supported on the MoeGo mobile app yet. On your phone, open MoeGo in the web browser instead.
Every package a client buys lives in their profile — that's where you track what's left, extend the deadline, or fix the balance when something changes.
New to packages? Start with MoeGo Package (Beta) - Overview 👈
This article shows you how to view a client's packages, extend validity, adjust remaining items, and track package balances across clients.
📝 Note: Viewing and editing client packages is permission-controlled — including extending validity and adjusting items in sold packages. See Powerful Tools Permission 👈
View a client's packages
Open the client profile and go to the Package section. You'll see each package's status (Valid or Expired), price, and remaining items.
Click a package to see its details: purchase date, validity period, included items, and the full usage history.
📝 Note: A sold package can only be deleted from a client's profile if none of its items have been used.
Extend package validity
Open the package in the client profile.
Click Extend under Validity.
Enter the number of days to extend: The estimated new expiration date is displayed before you confirm.
Adjust remaining items
Open the package in the client profile.
Click Edit under the Included items section.
Adjust the remaining quantity of each item and save.
📝 Note: Every adjustment generates a history record labeled "Adjust Package Item Quantity" in the History section, so changes stay traceable.
Track packages in reports
The Package remaining balance report (under Insights > Reports) lists each client's remaining balance and expiration dates.
Package revenue appears in the Sales summary report, grouped by category.
See how We Dog Care uses prepaid packages, combined with digital intake forms, centralized operations, and automated messaging to manage 80 dogs daily while improving revenue predictability.