💎 Growth and Ultimate only: Packages are available on the Growth and Ultimate plans.
🧪 Beta: Packages are currently in beta. Contact MoeGo Support to get access.
🖥️ Desktop only: Packages aren't supported on the MoeGo mobile app yet. On your phone, open MoeGo in the web browser instead.
When a client owns a package, their prepaid items are applied to appointments at checkout — instead of charging for the service, MoeGo deducts it from the package.
New to packages? Start with MoeGo Package (Beta) - Overview 👈
This article explains how package redemption works at checkout, when it happens automatically, and how to apply a package manually.
How redemption works
When an appointment includes a service that matches a service in the client's valid package, the package is automatically applied to the invoice at checkout — no extra steps needed.
You can also apply a package manually: open the appointment, go to Take payment, and click Use package on the invoice to apply the available items.
💡 Tip: In the appointment details, hover over the package icon next to the client's name to see their package usage and details at a glance.
For a package to apply, check that:
The package is valid — not expired, with remaining quantity left.
The appointment service matches a service included in the package.
The appointment is at the same business location where the package was sold.
⚠️ Important: Packages are location-specific. If the package was sold at a different location than the appointment, it will not apply.
📝 Note: Applying a package does not change staff commission. Commission is always calculated on the original service price, even when the client pays $0 because a package covered the service.
💡 Tip: Packages can be combined with Membership, Discounts, and Store Credit in a single checkout. See Smarter Invoice & Payment: Stack Benefits 👈
After redemption
The package's remaining quantity decreases by the amount applied.
The redemption is recorded in the package's usage history in the client profile. See Manage Sold Packages in Client Profiles 👈
See how We Dog Care uses prepaid packages, combined with digital intake forms, centralized operations, and automated messaging to manage 80 dogs daily while improving revenue predictability.