MoeGo Packages let grooming, boarding, and daycare businesses sell bundled services — like 10 daycare days or 5 baths — as one upfront, discounted purchase. Clients pay once, then redeem their visits over time.
💎 Growth+ only: Packages are available on the Growth, Ultimate and Enterprise plans.
🧪 Beta: Packages are currently in beta. Contact MoeGo Support to get access.
🖥️ Desktop only: Packages aren't supported on the MoeGo mobile app yet. On your phone, open MoeGo in the web browser instead.
Why Do Pet Businesses Use Packages?
When you manage dozens of dogs a day, small gaps in rebooking and payment collection turn into real operational pressure.
Without packages, clients book and pay one visit at a time — revenue stays unpredictable, and repeat visits depend on the client remembering to rebook.
Common Challenges
Unpredictable revenue — income depends on how many clients happen to book each week
Low client commitment — nothing ties a client to their next visit
Payment friction — every visit means another checkout
Retention gaps — lapsed clients drift away quietly
How Packages Help
Encourage repeat visits — prepaid credits bring clients back until the package is used up
Improve cash flow — the full payment lands upfront, not visit by visit
Increase customer lifetime value — committed clients book more over time
Reduce admin overhead — redemptions are tracked automatically at checkout
In San Jose, California, We Dog Care uses prepaid packages as part of its operational system to improve revenue predictability while managing approximately 80 dogs daily. By combining prepaid packages with digital intake forms, centralized operations, and automated messaging, Dog Care created greater financial stability in a business where labor and facility costs remain fixed regardless of daily fluctuations.
Read the full story here👇
How it works
Create your package: Choose the services or add-ons to include, set the quantity of each, and give the package one bundled price and a validity period.
Sell it — or let clients buy it: Sell a package directly from the business side, or enable online purchase so clients can buy on their own. Self-service purchase requires MoeGo Pay.
Redeem at checkout: When an appointment includes a service that matches a valid package, the package credit is automatically applied at checkout. This works on both the legacy invoice and Smart Invoice V4.
Track and manage: Every sold package lives in the client's profile, showing its status (Valid or Expired), remaining items, and full usage history.
📝 Note: Applying a package does not change staff commission. Commission is always calculated on the original service price, even when the client pays $0 because a package covered the service.
📝 Note: Selling and managing packages is permission-controlled, so you decide which staff roles can access it. See Powerful Tools Permission 👈
Limitation
Desktop only (business side): Creating, selling, and managing packages isn't supported on the MoeGo mobile app yet. If you need to work with packages from your phone, open MoeGo in your phone's web browser instead.
Online self-purchase requires MoeGo Pay: Clients can only buy packages on their own if your business uses MoeGo Pay. You can always sell packages from the business side regardless.
Packages are location-specific: Sell the package at the same business location where the client's appointments are booked.
In this collection
This collection walks you through the full package lifecycle:
Create and Manage Packages 👈 build your package menu: items, quantities, price, and validity
Sell a Package to a Client 👈sell from the business side and review sales history
Let Clients Purchase Packages Online 👈 open self-service purchase through online booking
Redeem a Package at Checkout 👈 how credits apply to appointments
Manage Sold Packages in Client Profiles 👈track usage, extend validity, adjust remaining items
Package FAQ 👈 common questions and known limitations