Every business manages boarding and daycare differently.
That’s why MoeGo offers flexible online booking availability settings, allowing your booking experience to match your business rhythm—without extra manual work.
💡 Note: Online booking availability can only be configured on the desktop version.
What This Guide Covers
Where to manage boarding and daycare availability
Who can book online (clients and pets)
How arrival, pickup, capacity, and waitlists work
Access Online Booking Availability (Boarding & Daycare)
Go to:
Online Booking → Settings → Availability
Select Boarding or Daycare to manage availability for each service.
⚠️ Important:
Any time you make changes on this page, click Update availability settings to save your updates.
Acceptable Client & Pet
Control who can book online and what types of pets you accept.
Acceptable Client Type
Choose which client types are allowed to book online:
Existing clients
Clients who already have a profile in your MoeGo system (including leads)New visitors
New clients without an existing profile
Check or uncheck each option to allow or restrict online booking.
Blocked Client List
You can block specific clients from booking online.
How to block a client:
Click View blocked client list
Search for a client under Available clients
Select the client and click Add to block list
You can review all blocked clients under the Block list section.
Client experience:
Blocked clients will see
“Oops… No availability. Online booking is not available at this time.”
⚠️ Important:
If you offer Grooming, Boarding, and Daycare:
Blocking a client under Boarding only hides Boarding selection.
To fully block a client, add them to all service categories.
Acceptable Pet Type
Before managing pet types here, first set them up in:
Settings → Customers & Pets → Pet Types & Breeds
Then, select which pet types are allowed for online booking.
💡 This setting also controls Intake Forms.
If a pet type is unchecked here, it won’t appear in online booking or intake forms.
Time Settings (Boarding & Daycare)
Under the Time section, you can control:
Arrival and pickup time selection
How soon clients can book
How far in advance clients can book
Arrival / Pickup Time
Limit by business hours and service duration
Arrival and pickup times are displayed based on:
Business hours set under
Settings → Business → Business Hours & Closed DatesSelected service type (Boarding or Daycare)
Selected service date range
Business start and end hours
⚠️ Note:
Business Closed Dates do not block boarding or daycare availability display in online booking.
Daycare-specific behavior
For daycare services:
Pickup time is calculated as:
Arrival time + Max stay duration (from daycare service settings)Pickup time will never exceed business end hours
(start time → start time + max duration)
Customize by weekday
You can customize arrival and pickup time ranges for each weekday.
Options include:
Enable or disable specific weekdays
Set arrival and pickup to:
The same time range, or
Separate time ranges
⚠️ Required:
Each weekday must have both arrival and pickup times configured.
If not, you’ll see this alert:
“Some days are missing arrival or pickup availability, which may prevent customers from selecting those dates when booking.”
Override by date
You can override availability for specific dates by:
Customizing arrival and pickup windows for a specific date range, or
Marking selected dates as unavailable for arrival or pickup
Overrides apply whether you’re using:
Business hour limits, or
Custom weekday schedules
How soon can your client book
Options include:
Same Day
Next Day
2–5 days out
How far can your client book
Options include:
1, 2, 3, 6, or 9 months
1 year
Specific date
💡 When using Specific date, availability will not auto-renew.
You’ll receive a notification when it’s time to update.
Capacity
No capacity limitation
No lodging or kennel capacity limits
Clients can book as long as arrival and pickup times are available
Limit by lodging / area capacity
Capacity is calculated based on:
Scheduled appointments
Pending booking requests
Lodging capacity and service-eligible lodgings are managed under:
Capacity options:
Up to 100% capacity
Up to 125% capacity
Up to 150% capacity
Example:
If a lodging has capacity for 3 pets and capacity is set to 100%, availability will stop showing once 3 pets are booked.
If another eligible lodging is still available, booking will remain open.
👉 Learn more: Capacity Settings
Allow waitlist sign-ups
When Allow waitlist sign-up is enabled:
Clients can submit a waitlist request when boarding or daycare dates are fully booked for eligible lodgings
Staff can manually manage confirmations
Staff can also create waitlist entries for phone or email requests
Multi-day Daycare limitation
If any day in a multi-day daycare request cannot meet capacity:
The Join Waitlist button will not appear
The service will show “Fully booked”
Clients must adjust dates or contact the business directly
Customer Experience Summary
Clients see real-time availability based on your rules
Waitlist is available when enabled and capacity is full for eligible lodging
Clear messaging prevents overbooking and confusion
Access Online Booking Availability (Evaluation)
Go to: Online Booking → Settings → Availability
Select Evaluation, to manage your Evaluation service availability.
Time Setting
Under the Time section, you can control:
Arrival time selection
How soon clients can book
How far in advance clients can book
Arrival Time
Any time within business hours
Evaluation appointments can be booked any time within your business hours.
Arrival times are limited based on:
Business hours configured under
Settings → Business → Business Hours
Customize by weekday
You can customize evaluation arrival times for each weekday.
Options include:
Enable or disable specific weekdays
Adjust the available arrival time range
Set how many pets can be accepted within each arrival time period
Override by date
You can override availability for specific dates by:
Customizing the arrival time range and maximum number of pets for a selected date range, or
Marking selected dates as unavailable for evaluation booking
Overrides apply across all arrival time options and take priority over general arrival time settings.
How soon can your client book
Options include:
Same Day
Next Day
2–5 days out
How far can your client book
Options include:
1, 2, 3, 6, or 9 months
1 year
Specific date
💡 When using Specific date, availability will not auto-renew.
You’ll receive a notification when it’s time to update.
