You can easily manage all incoming booking requests directly from the Online Booking Dashboard. From there, you can:
Accept requests
Decline requests
Move requests to the waitlist
Manage Booking Requests (🖥️ Desktop)
When a client submits a booking request through your Online Booking page, it immediately appears in: Online Booking → Booking Requests
Sort & Search
You can:
Sort by submission time or appointment time
Display newest or oldest requests first
Search by pet name, client name, or phone number
This makes it easy to prioritize and locate specific requests.
Booking Request List Overview
Each request provides key information at a glance:
Submitted At
Displays the date and time the request was submitted.
Client
Shows:
Client name (clickable to open profile)
Phone number
Message button
Alert note icon (if alerts exist)
Additional indicators:
🗺️ Yellow map icon (Mobile Grooming only): Client is outside your service area
🟢 “New” tag: Client has 0 finished appointments
📦 Package/Membership icon (hover to view details)
🔵 “Info Update” tag: Client updated profile information during booking
Pet
Displays:
Pet name (clickable to open profile)
Breed
Weight
Pet image (or default icon)
Vaccine status (syringe icon if expired/missing — requires vaccine notification toggle enabled)
Pet code (hover for details)
Incident icon (if past incidents exist)
Deactivated icon (if profile is inactive)
Service
Shows:
Selected services
Assigned staff (if applicable)
Appointment Date
Displays requested or auto-assigned appointment date & time.
Payment Status
Unpaid – No payment required
Unpaid (Pre-auth enabled) – Card will be pre-authorized 24 hours before appointment
Prepaid – Deposit or full payment collected
Action Options
You can:
Schedule
Update Info
Accept
Decline
Move to Waitlist
Accepting Booking Requests
The action button varies depending on service type.
Schedule (Grooming Requests)
For grooming requests, click Schedule.
You’ll be redirected to the Advanced Edit Appointment page, where you can:
Modify service details
Use Smart Scheduling
Adjust time/staff
Click Book Now to confirm
Update Info
If the client updated profile information (e.g., vaccine records), you’ll see Update Info.
Click it to review changes.
You may choose:
Update Profile – Accept changes but don’t schedule yet
Update and Schedule – Accept changes and schedule
Dismiss – Ignore changes
Accept (Boarding / Daycare / Evaluation)
For boarding or daycare requests, you’ll see Accept.
Boarding Requests
Select lodging
If evaluation is missing, you’ll see a yellow Missing Evaluation alert
Option to add evaluation to stay
If grooming is attached, you must assign staff and time for grooming (shown as Extra Service)
Evaluation Requests
You may:
Select evaluation service
Assign staff
(Both optional)
After Accepting Boarding/Daycare Requests
A notification pop-up will appear asking whether to notify the client via:
Text
Email
Both
Not this time
For grooming requests:
Notification is sent automatically if enabled in Auto Message settings.
If the care type is not included in your “Booking Request Accepted” auto-message template, no pop-up will appear and no notification will be sent.
After Accepting or Scheduling
The request is removed from the Booking Request list.
To verify later:
Check Appointment List Report → “Created By” column
Or review Appointment Update History
Decline Booking Requests
To decline:
Click the three-dot icon
Select Decline
If there are pending profile updates, you must review or dismiss them before declining.
After declining, you may:
Send Text
Send Email
Send Both
Select “Not this time”
Once declined, the request disappears from the list.
To review declined requests later:
Check Message Center (if notification was sent)
Or contact Support for history logs
Move to Waitlist
You can move grooming requests to the waitlist if you’re not ready to accept.
Click the three-dot icon
Select Add to Waitlist
Complete waitlist details
Confirm
Please view more in the Online Booking - Waitlist.
Viewing Booking Request Details
Click any booking request to view:
Client contact info
Address
Appointment details
Submitted responses
Vaccine documents
Pet images
And more
Grooming (Mobile Grooming)
For mobile businesses:
Client address displays on a map
Your service area also displays for comparison
Boarding & Daycare
You can assign lodging directly from the request detail page for both boarding and daycare request.
Important Note:
When accepting a Boarding booking request, you can assign lodging during the acceptance process.
For Daycare booking requests, the option to assign lodging is not available.
Pending Requests on Grooming Calendar
Pending grooming requests appear as:
🟠 Orange appointment cards on Grooming Calendar
You can click directly from the calendar to accept.
Boarding and Daycare pending requests do not display on lodging calendar or home section.
Manage Booking Requests (📱App)
Online Booking management is limited on the app.
Go to: Notifications → Online Booking → Requests
From there, you can:
View request details
Schedule
Decline
Move to waitlist
By click on each booking request, you can view all request detail, and choose to decline, move to waitlist, or schedule the booking request.
Info Updates on App
If profile updates exist:
A yellow notice appears
Click Review Updates
Accept or dismiss changes
Important App Limitations
Only grooming requests are supported
Boarding/Daycare must be managed on desktop
Date range stats cannot be adjusted (default = last 30 days)
FAQ
Do information updates work on web and app?
Yes.
Make sure your MoeGo App is updated to the latest version.
Do businesses need to review all updated information?
Missing information is automatically updated.
Only conflicting updates require manual review.
Why can’t clients see availability?
Availability depends on:
Client address
Service duration
Staff working hours
Smart Scheduling rules
You can review the Abandoned Booking list to identify issues and follow up.
Where do I access Online Booking settings?
Desktop only:
Online Booking Dashboard → Top Right → Settings
Online Booking settings are not configurable via the mobile app.