Managing boarding capacity accurately is essential for smooth daily operations.
Setting up a checkout cut-off time helps prevent overbooking and ensures your availability reflects real operational usage.
How It Works
Usually, boarding capacity was calculated based on overnight occupancy. But under the circumstances, lodging units with very late check-outs could still appear available for same-day boarding, even when they were realistically not.
With the Checkout Cut-off Time setting, you can define when a boarding check-out should count toward that night’s capacity.
Boarding appointments that check out at or after the cut-off time
→ Count toward that night’s boarding capacityBoarding appointments that check out before the cut-off time
→ Do not count toward that night’s capacity
This ensures availability is calculated more accurately for same-day bookings.
This works toward both the real check-out time and the scheduled end time.
How to Set It Up
Go to Settings
Select Lodgings & Playgroups
Click Manage checkout cut-off time
Enable the setting
Configure your desired cut-off time
Example
If your checkout cut-off time is set to 2:00 PM:
Pets checking out at or after 2:00 PM will count toward that day’s boarding capacity
The lodging unit will not be available for additional same-day boarding
Important Notes
⚠️ Applies to boarding services only
⚠️ This is a company-level setting and cannot be customized per location or per lodging
⚠️ The setting applies to both manual bookings and client online bookings
Lodging View
You may notice cases where a lodging unit looks available in the Lodging View, but when you try to create a new booking, the system shows that the lodging is not available for that day.
This is expected behavior when a checkout cut-off time is enabled.
This availability rule applies to:
Manual bookings created by staff
Client online bookings
💡 | System Design | Example |
How this works | The Lodging View reflects whether a unit is physically occupied overnight.
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What you’ll see | If a boarding appointment checks out at or after your checkout cut-off time:
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🔍 Troubleshooting Tip: If you want to confirm whether a lodging can be booked, always check availability during the booking flow.
The booking system reflects the most accurate, capacity-based availability.