Managing boarding capacity accurately is essential for smooth daily operations.
Setting up a checkout cut-off time helps prevent overbooking and ensures your availability reflects real operational usage.
How It Works
Usually, boarding capacity was calculated based on overnight occupancy. But under the circumstances, lodging units with very late check-outs could still appear available for same-day boarding, even when they were realistically not.
With the Checkout Cut-off Time setting, you can define when a boarding check-out should count toward that night’s capacity.
Boarding appointments that check out at or after the cut-off time
→ Count toward that night’s boarding capacityBoarding appointments that check out before the cut-off time
→ Do not count toward that night’s capacity
This ensures availability is calculated more accurately for same-day bookings.
How to Set It Up
Go to Settings
Select Lodgings & Playgroups
Click Manage checkout cut-off time
Enable the setting
Configure your desired cut-off time
Example
If your checkout cut-off time is set to 2:00 PM:
Pets checking out at or after 2:00 PM will count toward that day’s boarding capacity
The lodging unit will not be available for additional same-day boarding
Important Notes
⚠️ Applies to boarding services only
⚠️ This is a company-level setting and cannot be customized per location or per lodging
⚠️ The setting applies to both manual bookings and client online bookings