Memberships in MoeGo allow pet care businesses to offer recurring subscription plans that bundle services, discounts, and perks into one simple package.
With memberships, you can:
Build predictable recurring revenue
Improve client retention
Reward loyal pet parents with consistent, ongoing benefits
This Membership feature is currently in beta and available by invitation only.
If you have any questions, please contact your Account Manager directly!
Membership Related Guides
Each guide below walks you through what to do, where to click, and how to use memberships effectively.
Membership Setup
Learn how to create and configure membership plans.
👉 Set Up MembershipSell or Purchase Memberships
Sell memberships through Online Booking or the Business Portal.
👉 Sell / Purchase MembershipManage Membership in Client Profile
View and manage individual client memberships.
👉 Manage Membership in Client ProfilePause or Cancel Membership
Pause, cancel, or refund memberships.
👉 Pause / Cancel MembershipApply Membership Benefits
Learn how membership benefits are applied during booking and invoicing.
👉 Apply MembershipMembership Management Dashboard
Monitor plans, subscriptions, and performance metrics.
👉 Membership Management Section
Before You Start
Before creating or selling memberships, make sure the following requirements are met:
Memberships are available on eligible plans (Growth and above)
MoeGo Pay is enabled to support recurring billing
👉 Learn more: Get Started with MoeGo Pay
How Memberships Work
A membership plan is a recurring subscription that clients purchase for ongoing benefits.
Once a client enrolls:
The client is automatically billed based on the plan’s billing cycle
Payments are charged to the card on file
Benefits become available based on the membership’s current status
This ensures seamless recurring payments without manual follow-up.
Typical Membership Flow
Create a membership plan with pricing, billing frequency, and included benefits
Sell the membership through Online Booking or the Business Portal
Clients are billed automatically on each billing cycle
Benefits are applied when appointments or services are booked
Manage memberships directly in MoeGo (pause, cancel, refund, or edit)
Why Use Memberships in MoeGo
MoeGo Memberships are built specifically for pet care businesses with complex services, recurring clients, and multi-location operations.
Key benefits
Predictable recurring revenue
Convert one-time visits into subscriptions to improve cash flow stability.Client retention and loyalty
Bundled perks—such as discounts, included services, or credits—encourage repeat visits.Flexible location control
Restrict where memberships can be redeemed or customize plans by business location.Accurate billing and benefit tracking
Every charge and benefit redemption is automatically tracked to reduce manual errors.Operational flexibility
Edit active plans, manage cancellations, and issue refunds directly in MoeGo—no external tools required.
Roles & Permissions
Membership access is permission-based to ensure secure financial operations.
Go to: Settings → Staff → Role Permissions
You can configure the following permissions:
Access memberships
View the membership dashboard, membership list, and subscription records.Manage memberships
Create, edit, and delete membership plans and subscriptions.Sell memberships
Sell memberships to clients at assigned business locations.Operate membership subscriptions
Pause, resume, renew, or cancel memberships at assigned locations.
Membership Status Explained
Memberships move through different statuses depending on billing and activity.
Status | Definition | Benefits Availability | Available Actions |
Active | Subscription is live and billing is successful. | ✅ Available | • Pause • Cancel • Refund |
Paused | Billing is temporarily stopped | ❌ Unavailable Benefits are frozen and cannot be redeemed while paused. | • Restart (Resume billing and benefits) |
Scheduled |
Purchased but set to start on a future date | ❌ Unavailable Benefits will become active on the start date. | • Cancel (Terminate the schedule) |
Canceled | Subscription has ended permanently. This can happen immediately, at the end of a cycle, or due to payment failure. | ⚠️ Conditional • Immediate Cancel: Benefits stop immediately (unless you manually opted to keep them). • Period End: Benefits remain active until the expiration date. | Cannot Renew / Reactivate Once canceled, a membership cannot be reverted to Active. The client must purchase a new membership subscription to rejoin. |
Important notes on canceled memberships
Immediate cancel: Benefits stop right away unless you choose to keep them active
End-of-cycle cancel: Benefits remain available until the cycle ends
Once canceled, a membership cannot be reactivated
To rejoin, the client must purchase a new membership