Memberships in MoeGo help you build stronger client relationships by offering recurring plans with built-in benefits, automated billing, and flexible renewal options.
👉 Learn more: Membership Overview
This Membership feature is currently in beta and available by invitation only.
If you have any questions, please contact your Account Manager directly!
This article provides an overview of how membership management works in MoeGo. You’ll learn how to review membership statuses, monitor subscriptions, understand billing and benefit behavior, and safely edit membership settings without impacting existing clients.
Membership Status Definitions
Memberships move through different statuses based on billing activity and lifecycle events.
Status | Definition | Benefits Availability | Available Actions |
Active | Subscription is live and billing successfully | ✅ Available | • Pause • Cancel • Refund |
Paused | Billing is temporarily stopped | ❌ Unavailable Benefits are frozen and cannot be redeemed while paused. | • Restart (Resume billing and benefits) |
Scheduled |
Purchased but set to start on a future date | ❌ Unavailable Benefits will become active on the start date. | • Cancel (Terminate the schedule) |
Canceled | Subscription has ended permanently. This can happen immediately, at the end of a cycle, or due to payment failure. | ⚠️ Conditional • Immediate Cancel: Benefits stop immediately (unless you manually opted to keep them). • Period End: Benefits remain active until the expiration date. | Cannot Renew / Reactivate Once canceled, a membership cannot be reverted to Active. The client must purchase a new membership subscription to rejoin. |
Membership Dashboard
The Membership Dashboard gives you a high-level view of all membership plans you’ve created.
From this page, you can view:
Membership name
Status (Active / Inactive)
Price
Billing cycle
Number of active subscriptions
Number of canceled subscriptions
Click Edit to update membership details (subject to editing rules below).
View Subscriptions (Per Membership)
Click View Subscriptions on a membership to open its subscription overview page.
Here, you can review:
Active Subscription: Number of clients currently subscribed
Cancelled Subscription: Number of canceled subscriptions
Total Sales: Total sales generated by this membership
You can also:
Click a client name to jump directly to their client profile
Switch between memberships from the dropdown
Filter subscriptions by status:
All
Active
Canceled
Scheduled
Paused
View All Subscriptions (Across All Memberships)
In the Membership section, click View All Subscriptions next to Add Membership.
This page provides a global overview of:
Total active subscriptions
Total canceled subscriptions
Total sales across all memberships
You can:
Filter by subscription status
Filter by a specific membership
This view is helpful for tracking overall membership performance.
Edit Membership
Memberships can be edited at any time, but what you can edit depends on whether clients are currently subscribed.
When subscribed clients = 0
If no clients are currently subscribed:
Edit: All membership settings can be modified
Delete: Membership can be deleted
Effect: All changes take effect immediately
When subscribed clients > 0
If one or more clients are subscribed:
Delete: Not allowed
The membership can only be set to Inactive
Edit: Only certain fields can be modified
Effect timing:
Some changes apply immediately
Most changes apply starting from the next billing cycle
While editing, MoeGo will:
Display a notice indicating when changes take effect
Grey out fields that cannot be edited
Editable Fields & Effective Timing (When Clients Are Subscribed)
Section | Detail | Editable or No | Logic of when changes take effect |
Basic information | All | Yes | Changes take effect immediately |
Billing | Billing cycle | No | Not editable |
| Billing schedule | No | Not editable |
| Cycling price | Yes | Changes take effect from the next billing cycle |
| Tax | Yes | Changes take effect from the next billing cycle |
Benefits | All benefit settings | Yes | Changes take effect from the next billing cycle |
Benefit configurations | All settings | Yes | Changes take effect from the next billing cycle |
Terms & Policy | / | Yes | Changes take effect immediately |
Key Takeaways
Membership billing rules are protected once clients are subscribed
Price, tax, and benefits changes are safely deferred to the next cycle
Core billing structure (cycle and schedule) cannot be changed
Clear system alerts help prevent accidental disruptions