Memberships in MoeGo help you build stronger client relationships by offering recurring plans with built-in benefits, automated billing, and flexible renewal options.
👉 Learn more: Membership Overview
This Membership feature is currently in beta and available by invitation only.
If you have any questions, please contact your Account Manager directly!
This guide walks you through all the ways to sell memberships, including in-store sales, sending purchase links to clients, and enabling membership purchases through online booking. You’ll also learn how membership start dates, billing schedules, and eligibility rules work so you can sell with confidence.
Sell Membership In-Store (Desktop)
Step 1: Start a membership sale
Click the + Add button in the top navigation bar
Select Sell Membership
Choose the business location
Step 2: Select client and membership
Search for and select the client
Choose the membership you want to sell
Step 3: Choose the membership start date
The available options depend on how the membership billing schedule was configured.
Membership with No Fixed Billing Schedule
This applies when the membership was set up with “Date of Sale” as the billing schedule.
Available options:
Date of Sale
The membership starts immediately on the date and time of purchase.On a Specific Billing Day
Choose a future date and time to start the membership.
All future billing cycles will renew on this same date and time.
Membership with a Fixed Billing Schedule
This applies when a billing schedule was defined during membership setup.
Date of Sale will not be selectable.
Only specific billing dates will appear on the calendar.
The billing time is fixed and cannot be adjusted.
Example:
If a membership is set to bill weekly on Mondays at 9:00 AM, only Mondays will be selectable in the date picker, and the time will remain locked at 9:00 AM.
All future billing cycles will renew on this same schedule.
Step 4: Take or schedule payment
Click Take Payment or Schedule Payment, then:
Select an existing card on file, or
Enter a new card
If Processing Fee by Client is enabled(Settings → Card Processing → Payment Preferences), you’ll see an option to include Convenience Fees.
Payment notes:
Cards are authenticated with a $0.50 pre-authorization, which is immediately released
New cards entered will be saved to the client profile for future use
Important billing notes
The membership start date establishes the billing cycle
Memberships renew automatically on the same day and time each cycle
Billing cycle and schedules cannot be modified after the membership is sold
Send a Membership Link to a Client
You can also sell memberships by sending a purchase link.
How to send a link
Navigate to the Message Center
Click the Link widget below the message box
Select Subscribe Memberships
Choose a membership to generate a purchase link
You’ll see a placeholder like:
{membershipLink:2102:EP Monthly}
Once sent, this placeholder is automatically replaced with a unique purchase link for the client.
Client experience (membership link)
Clients can add a new card or select an existing card on file
The membership starts on the purchase date
Clients cannot choose the start date
Once a membership is successfully purchased, the client will see a confirmation page.
On this page, clients can:
Click View Details to review their membership information
Click Book Now to go directly to the online booking portal
Selecting Book Now will automatically redirect the client to online booking, allowing them to schedule services using their new membership benefits right away.
Sell Memberships via Online Booking
Before selling online, make sure “Purchase membership via Online Booking” is enabled in the membership settings.
Option 1: Share booking link
Copy your Online Booking Membership link from
Online Booking → Settings → OverviewShare the link directly with clients
Option 2: Booking storefront
Clients can click Purchase Membership directly from your online booking storefront
Membership Purchase Flow (Client Side)
Click Purchase Membership
Log in using their phone number
Select a membership plan
Review membership details
Add a new card or choose an existing card
Accept terms and conditions
Confirm payment
Membership Eligibility rules
Only memberships with applicable service benefits will be shown to clients.
Eligibility is based on:
Pet size
Pet weight
Pet coat type
Service configuration
Example:
If a membership includes Full Service Grooming – Small, it will only appear for clients who have a small-sized pet on their profile.
💡 Card saving reminder
When a client successfully purchases a membership, the card they use is automatically saved to their profile for future transactions.