š Growth and above: Customized feedback requires Growth or above plan. This requirement applies to custom questions, not every section described below.
A grooming report card š brings together the results of a petās grooming visit. Its template includes grooming-specific settings for services, pet condition, and follow-up appointments.
Use this guide on MoeGo Business Web. For care updates during a stay or daycare visit, use Set up boarding and daycare report templates š
Open the grooming template
Open Settings > Grooming Report
Expand Design your brand style.
Enter your report title.
For visual options and eligibility, follow How to choose a report card theme š
Set the sending preference
Select the business: Check the business selector at the top of the Grooming report settings.
Open Sending preference.
Select how your team will send reports.
Option | What it means |
Send by SMS | Use SMS when sending a grooming report |
Send by email | Use email when sending a grooming report |
Choose method each time | Choose the sending method for each report |
Publish your changes with the rest of the template after testing it.
š Note: This setting chooses the sending method. It does not automatically send reports or provide a fallback to another method if sending fails. Review booster is not supported in email reports.
Configure grooming sections
Expand the section you want to configure.
Edit its available settings: Use the guide below to decide what to include.
Toggle sections with an on/off switch to control whether they appear in the report.
Keep at least one section enabled. Service detail has its own settings; the supplied screen does not show a section-level toggle for it.
Setting | What to configure |
Showcase | Before-and-after photos of the groom |
Service detail | Service information and staff-name display |
Overall feedback | Visit feedback, mood choices, and additional notes |
Customized feedback | Your own questions for staff to complete |
Pet condition | Observations about the petās condition; some built-in choices cannot be deleted |
Next appointment | Date-only or date-and-time display, plus a booking link when no next appointment is booked |
Review booster | Review collection; see the draft confirmation below before configuring |
Showcase
Add before-and-after photos to visually showcase each petās transformation. This gives customers a clear comparison and highlights the quality of your grooming service.
Service Detail
Keep pet parents informed about the specific services performed during each grooming sessionābuilding transparency and trust in their petās care.
This section is displayed by default. You can also choose whether or not to display the staff name.
Pet Condition
Document and communicate any observations or changes in a petās health, skin, or coat condition to ensure attentive and consistent care.
You can edit existing conditions or add new ones (such as coat, skin, ears, etc.), and customize the options available for each condition.
Review Booster
Encourage satisfied customers to leave a rating and share feedback directly within the report, helping you strengthen your online reputation and attract new clients.
When a client submits their rating and comment, the feedback is stored in the MoeGo system and displayed on your online booking storefront.
You can also include review site links (such as Yelp, Google, or Facebook), which appear as small clickable icons at the end of the report. Clients can use these links to leave reviews on external platforms.
The links displayed here are automatically synced with your Review Booster settings. Any updates you make within the report will be reflected in the Review Booster configuration as well.
Next Appointment
Make it effortless for customers to view their next appointment or book again, helping you build loyalty and encourage repeat visits.
You can choose to display either the date and time or just the date of the next appointment.If no upcoming appointment is scheduled, an online booking link will automatically appear on the report, prompting clients to schedule their next visit.
Add grooming questions
Use questions that help staff explain the visit, such as how the pet responded to brushing or handling.
Turn on Customized feedback.
Expand Customized feedback.
Select Add customized question.
Select the question type.
Enter the question text.
Enter answer options if the question uses choices.
Question type | Best for |
Short text | A brief answer |
Long text | A more detailed explanation |
Tags | Selecting multiple descriptive labels |
Single-select dropdown | Choosing one answer |
Multi-select dropdown | Choosing more than one answer |
Some built-in options cannot be deleted. Use the editing controls shown for the field you are changing.
Test and publish
Select a preview channel: Review the SMS or Email view in the editor.
Select Test: Follow the prompts to check the report using the available test option.
Select Save and publish: Publish the template when you are satisfied with it.
š Note: A test checks the templateās presentation. Publishing makes the template available for report creation; it does not send a petās report to a client.
If staff already have a report draft open, have them review it before sending. Check any template-update prompt that appears rather than assuming every saved draft has changed.
