💎 Growth and above: Customized feedback requires Growth or above. This requirement applies to custom questions, not every section described below.
Boarding and daycare report cards share a pet’s care updates with their pet parent. Configure the questions your team answers for each care date before they prepare individual reports.
Use this guide on MoeGo Business Web. Boarding and Daycare are separate template selections. Grooming has a different set of settings, covered in Set up grooming report templates.
Open the relevant template
Open Settings > Report card.
Select Boarding or Daycare: Choose the service you want to configure.
Expand Design your brand style.
Enter your report title.
For visual options and eligibility, follow How to choose a report card theme.
Set the sending preference
Open Sending preference in the selected Boarding or Daycare template.
Select how your team will send reports.
Option | What it means |
Send by SMS | Use SMS when sending the report |
Send by email | Use email when sending the report |
Choose method each time | Choose the sending method for each report |
Review this setting separately for Boarding and Daycare. Publish your changes with the rest of each template after testing it.
📝 Note: This setting chooses the sending method. It does not automatically send reports or provide a fallback to another method if sending fails.
Configure care-update sections
Expand the section you want to configure.
Edit its available settings.
Toggle the section to control whether it appears in the report.
Setting | What to configure |
Highlights | The care update’s media section; the supplied Boarding settings screen uses this label |
Overall feedback | Overall care feedback, mood choices, and additional notes |
Customized feedback | Questions your team answers about the pet’s care |
Add care questions
Use questions for information your team needs to share consistently, such as the pet’s playmates, feeding observations, or bathroom activity. These are examples you can create, not required or automatically populated fields.
Turn on Customized feedback.
Expand Customized feedback.
Select Add customized question.
Select the question type.
Enter the question text.
Enter answer options if the question uses choices.
Question type | Best for |
Short text | A brief answer |
Long text | A more detailed explanation |
Tags | Selecting multiple descriptive labels |
Single-select dropdown | Choosing one answer |
Multi-select dropdown | Choosing more than one answer |
Some built-in options cannot be deleted. Use the editing controls shown for the field you are changing.
Manage existing questions
Select the pencil icon beside a question to edit it.
Drag the handle beside a question to change its order.
Select the trash icon to remove a question you no longer need.
Review the questions before publishing so staff know what to complete for future care updates.
Test and publish
Select a preview channel: Review the SMS or Email view in the editor.
Select Test: Follow the prompts to check the report using the available test option.
Select Save and publish: Publish the template when you are satisfied with it.
📝 Note: A test checks the template’s presentation. Publishing makes the template available for report creation; it does not send a pet’s report to a client.
If staff already have a report draft open, have them review it before sending. Check any template-update prompt that appears rather than assuming every saved draft has changed.
Set up the other care type
Select the other care type: Switch from Boarding to Daycare, or from Daycare to Boarding.
Review its sections and questions.
Test that template.
Select Save and publish.
FAQ
Q: Does publishing the Boarding template also configure Daycare?
A: Review and publish each template separately. Do not assume changes in one selection have configured the other.