Boarding and daycare report cards let you share a pet’s photos, activities, and care observations with their pet parent. Each report relates to a pet, service, and care date.
Use the individual workflow for one update or the Web draft list to review and send multiple prepared reports.
Prepare an individual report
Open the boarding or daycare appointment.
Open the pet’s report card.
Check the care date and service: Use the date the report describes, especially during a multi-day stay.
Upload photos or videos in the report’s media section.
Fill in the enabled feedback sections.
Select Save as draft if another staff member will review it or you plan to send it later.
The Boarding and Daycare templates are configured separately. If a booking also includes grooming, use its Grooming report for the grooming update.
For Boarding and Daycare report card, You can upload up to 50 images and 5 videos, with each video supporting longer playtime (up to 200 MB).
Send an individual report
Open the report preview.
Review the pet, care date, media, and answers.
Check the sending method: The template’s Sending preference uses SMS, email, or lets you choose the method each time. See Set the sending preference.
Select Send report: Follow the sending prompts.
Check the result for any sending failure.
Review and send multiple drafts on Web
Open Home > Report Card.
Select Draft.
Filter by the relevant care date and report type.
Open a draft to review its content.
Select the reviewed drafts you want to send.
Select the send action: Follow the prompts for the selected reports.
Review the results: Check which reports succeeded and which failed.
Open Sent to review sent reports.
⚠️ Important: The date filter refers to the care date, not the date someone last edited or sent the report. Check this filter before treating a report as missing.
Bulk sending applies to drafts. Review any failed report before retrying it so you do not resend reports that already succeeded.
Limitations
These bulk-send steps are for MoeGo Business Web.
A recent-date draft view is not a report-retention limit. Use the relevant date filter and report history when looking for older updates.
Saving a draft does not send an update. A sent status does not confirm that the pet parent has read it.
FAQ
Q: Why does my report look different from a Grooming report?
A: Boarding and Daycare use care updates with photos, videos, and feedback. Grooming has service-specific sections such as before-and-after photos and pet-condition observations.