🔒 Alpha: This feature is currently in beta. Contact your account manager to join.
Smart Note gives groomers a quick view of key information before a grooming appointment. It brings supported notes, appointment details, and alerts together in the MoeGo mobile app so you can review important context in one place.
Instead of checking several areas for pet preferences, client context, appointment notes, and alerts before a groom, Smart Note summarizes the information so you can prepare more quickly. When you need to capture something new, you can also add a note directly from Smart Note using text or voice input.
📝 Note: Smart Note uses AI to summarize information already recorded by your business. AI-generated summaries can make mistakes or miss context.
Review the original notes in References when needed, and use the feedback options to report anything that looks incorrect.
How it works
Open a grooming appointment in the MoeGo mobile app, then open Smart Note from the appointment.
Smart Note can organize available information into sections such as:
Alerts — expired or missing vaccinations and unsigned agreements
For Today — information from the current appointment that may matter today
Safety & Handling — temperament, bite or flight risks, and handling information
Grooming Preference — grooming style, blade, shampoo, product, or tool preferences
Health — health or medical information recorded in supported notes
Others — information that does not fit the other pet-related categories
Client-Related — relevant client information and preferences
Parking Note — parking instructions when available
Sections only appear when Smart Note has relevant information to show.
📝 Note: Smart Note does not currently read client message history. If important information is shared in a message, add it to the appropriate note so your team can reference it later.
What Smart Note uses
Smart Note can use:
Client Notes from the previous 12 months
Pet Notes from the previous 12 months
The current appointment's Ticket Comment
The current appointment's Alert Note
Vaccination alerts
Agreement alerts
The For Today section considers the current appointment's Ticket Comment and Alert Note. Ticket Comments from previous appointments are not included in the current appointment's For Today summary.
Add a Note
You can add information directly from Smart Note using text or voice input.
Open Smart Note from the appointment.
Tap Add Note.
Choose text or voice input.
Enter or speak the note.
Review the note before saving.
Choose where to save it: Client Note, Pet Note, Ticket Comment, or Alert Note.
Save the note.
💡 Tip: Review voice-transcribed notes before saving, especially for breed names, product names, blade numbers, and other grooming-specific terms.
When a new note appears in Smart Note
When you add a note determines how it appears for that appointment.
When the note is added | What happens |
Before the appointment date | The note can be included in the Smart Note summary for that appointment. |
On the appointment date or later | The note appears separately instead of being merged into that appointment's summary. |
📝 Note: This is based on the appointment date, not the appointment start time. A note added earlier on the same day as the appointment still appears separately instead of being merged into that day's summary.
View the original notes
You can check the original notes behind a Smart Note summary and verify where the information came from.
Open Smart Note from the appointment.
Tap the note count under the section you want to review.
Review the References behind the summary.
Filter the notes by Client Notes, Pet Notes, or Ticket Comments as needed.
Give feedback on a Smart Note
If a Smart Note summary looks incorrect or incomplete, you can send feedback directly from the card.
Tap 👍 when the summary is helpful.
Tap 👎 when the summary is inaccurate, missing information, outdated, or too detailed.
If you select 👎, you can choose a reason and add more feedback.
📝 Note: Sending feedback does not immediately change the Smart Note shown for the appointment. Your feedback is used to help improve the feature.
Must Know
Smart Note is currently available in the MoeGo mobile app only. It is not available on web.
Historical and finished appointments can generate Smart Note when you manually open them.
If there is no information in the supported note sources, Smart Note may show an empty state instead of generating a summary.
Notes added on the appointment date or later appear separately instead of being merged into that appointment's summary.
Voice transcription may make mistakes. Review the note before saving.
The Others section appears only when Smart Note finds information that does not fit Safety & Handling, Grooming Preference, or Health.
When notes conflict, Smart Note prioritizes the more recently updated instruction. Older source notes remain available in References or under the note count so you can verify them.
Smart Note summarizes information already recorded by your business. Verify old, conditional, time-sensitive, or one-time instructions in References before relying on them—for example, whether a previously recorded discount or special instruction still applies.
Vaccination and agreement alerts are informational and cannot be resolved directly from the Smart Note card.