𧪠Available through batch rollout: These calendar and appointment features are available to businesses migrated to the new reservation experience. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
MoeGo Team App gives groomers in boarding and daycare facility mobile access to their personal schedule and supported appointment actions. The schedule follows your businessâs existing scheduling configuration.
Use this workflow to review your day, create or update an appointment, and keep the client informed when the schedule changes.
Prerequisites
Your available actions follow the appointment permissions assigned to your role.
Depending on the action, you may need permission to:
Create appointments for yourself
Edit appointment details
đ Review Appointment Permission to learn how these permissions work.
Understand your schedule view
The schedule uses the booking mode already configured for your business:
Scheduling configuration | Team App view |
By Time | Calendar |
By Slot | Agenda |
The Team App only displays appointments and calendar blocks assigned to the signed-in staff member. It does not currently provide an all-staff calendar.
Navigate your schedule
Open Calendar or Agenda: Select the schedule tab from the bottom navigation.
Choose a date: Use the date strip or open the expanded date picker.
Review your work: Select an appointment or block to view its details.
In Calendar view, selecting a time can carry the date, start time, and signed-in staff member into the appointment-creation flow.
Create a grooming appointment
Choose where to begin:
From Calendar, select an available time and then select Add new.
From Agenda, select the add button to begin a new appointment.
Select the client: Search for an existing client.
Select the pet: Choose the pet included in the appointment.
Select services and add-ons: Choose from the available grooming services.
Choose the date and time: Available options follow the businessâs By Time or By Slot scheduling configuration.
Review the details: Confirm the client, pet, services, assigned staff, price, duration, notes, and appointment time.
Select Book: Create the appointment.
Choose whether to notify the client: Send the appointment message now or skip it.
đ Note: Creating an appointment with a multi-staff service is not currently supported in the Team App. Use MoeGo Web for this workflow.
Edit an appointment
Open the appointment: Select it from Calendar or Agenda.
Open the section you need to change: Update the supported appointment, pet, or service details.
Edit the applicable information: Depending on your permissions, you can update services, add-ons, assigned staff, price, duration, alert notes, and other supported details.
Confirm the changes: Review the updated appointment.
Choose whether to notify the client: Team App prompts you to send an update after the appointment changes.
â ď¸ Important: An existing multi-staff service cannot currently be edited in the Team App. You can remove the service, but other changes to it must be completed on MoeGo Web.
Reschedule an appointment
You can reschedule an appointment from its details or by moving it on Calendar.
From the appointment
Open the appointment.
Open the additional actions menu.
Select Reschedule.
Choose the new date and time.
Confirm the change.
Choose whether to notify the client.
From Calendar
Press and drag the appointment to the new time.
Confirm the new schedule.
Choose whether to notify the client.
Book an appointment again
Open the appointment.
Open the additional actions menu.
Select Book again.
Review the copied appointment information.
Update the date, time, services, or other supported details as needed.
Select Book.
Choose whether to notify the client.
đ Note: Book again is not currently supported for appointments containing a multi-staff service. Use MoeGo Web instead.
Change the appointment status
The available appointment statuses follow the service workflow. Grooming appointments can include:
Unconfirmed
Confirmed
Checked in
Ready
Finished
You can use the primary action at the bottom of the appointment or select the current status at the top to make a supported status change.
When marking a grooming appointment as Ready, Team App can prompt you to send the ready-for-pickup message to the client.
Check out without collecting payment
Open the appointment.
Select Check out.
Select Check out without payment.
Confirm the result: The appointment is marked as Finished, while its invoice remains unpaid.
â ď¸ Important: Team App does not currently collect payment during checkout. Use MoeGo Web when you need to collect payment or manage the invoice before finishing checkout.
Limitations
Only the signed-in staff memberâs appointments and blocks appear.
An all-staff calendar is not currently available.
Boarding and Daycare reservations cannot be created or edited in Team App.
Appointment cancellation is not currently supported.
Appointments containing multi-staff services cannot be created or booked again.
An existing multi-staff service cannot be edited, but it can be removed.
Checkout with payment is not supported.
Available services, times, staff, and actions depend on the business configuration and the staff memberâs permissions.