How Facility-Wide Pet Limit works in Online Booking

Facility-Wide Pet Limit keeps clients from selecting Online Booking availability that would take the location over its shared pet limit. The check works alongside the business's service, staff, lodging, and waitlist settings.

This article explains how the limit affects Boarding, Daycare, Grooming, Evaluation, and client self-service rescheduling.

Online Booking checks whether the selected pet would be onsite during a period when the location is already at its limit. Dates or times that would exceed the limit are filtered or disabled before the client completes the booking.

The capacity check uses the full time the pet would be onsite. For an overnight stay, that includes the stay dates and selected arrival and pickup times. For a time-based service, that includes the selected start time and service duration.

When a client selects a Boarding date range, dates that are already over the facility-wide limit are unavailable. If waitlist is enabled for the applicable flow, the client can select a service and join the waitlist instead.

Arrival and pickup times can also affect capacity. A date range may be available while some arrival or pickup combinations are not.

For a single Daycare date, a full date is unavailable. If waitlist is enabled for the applicable flow, the client can join the waitlist.

For a multi-day Daycare booking, MoeGo checks every selected date. If one or more selected dates are unavailable, the client must change the selection or use the waitlist when it is offered.

Arrival and pickup times work together because they define how long the pet will be onsite. The client selects an arrival time before choosing from the pickup times that remain available. For a multi-day selection, the chosen arrival and pickup times must work across the selected dates.

MoeGo checks whether the pet can remain onsite for the full Grooming service. A start time remains available only when the selected time plus the service duration stays within the facility-wide limit.

Staff availability and other Grooming booking rules still apply. A time appears only when all required availability checks pass.

Evaluation dates and times use the same facility-capacity check. A time that would take the location over its limit is unavailable to the client.

Other Evaluation requirements still apply, such as which Boarding or Daycare services require an Evaluation before the client can book them.

[SCREENSHOT: Show an Evaluation scheduling window with unavailable times disabled after facility capacity filtering.]

MoeGo checks facility capacity again when a client selects new dates or times for an eligible appointment. If the new choice has no capacity, the client sees No availability and must select another date or time.

For a Boarding-only appointment, arrival options follow the first day of the stay. Pickup options follow the last day.