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Be eligible for the new reservation experience for Boarding & Daycare
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Facility-Wide Pet Limit gives one location a shared maximum for pets onsite across supported care types. It can reflect the number of pets your team can safely care for, even when more rooms or appointment openings are available.
This article explains how to turn on the limit, choose the right number, change it, or turn it off.
How It Works
The setting is configured separately for each location. By default, a location has No capacity limit.
After you set a limit, MoeGo counts unique pets that would be onsite during the same period. One pet with overlapping services counts once. Different pets count separately.
Staff receive a warning when an appointment would exceed the limit. The warning does not prevent staff from continuing. Online Booking filters dates or times that would exceed the limit.
Set the maximum pets on site
đ Note: You need access to Business settings to configure Facility-Wide Pet Limit.
Go to Business settings: Go to Settings > Business settings.
Select the location: Select the location you want to configure.
Select Facility capacity: Open the location's facility-capacity settings.
Toggle Limit facility capacity: This opens the capacity-limit settings.
Enter Maximum pets on site: Input the largest number of pets the location can safely support at the same time.
Click Save: The location now uses the facility-wide limit.
Choose a number based on the full facility operation, not only the number of kennels or runs. Consider staffing, shared play areas, cleaning workflows, feeding and medication responsibilities, and any building or insurance requirements.
Change the limit
Go to Business settings: Go to Settings > Business settings.
Select the location: Select the location you want to update.
Select Facility capacity: Open the location's facility-capacity settings.
Enter a new Maximum pets on site: Input the updated location limit.
Click Save: Future staff scheduling checks and Online Booking availability use the updated limit.
Changing or lowering the limit does not cancel, move, or remove existing appointments or lodging assignments. Staff may see warnings when they create or change appointments that would exceed the new limit.
Turn off the limit
Go to Business settings: Go to Settings > Business settings.
Select the location: Select the location you want to update.
Select Facility capacity: Open the location's facility-capacity settings.
Toggle off Limit facility capacity: The setting changes to No capacity limit.
Click Save: Facility-wide capacity checks no longer affect staff warnings or Online Booking availability.
Turning off this setting does not change lodging capacity, service availability, staff availability, or other booking rules.
Limitations
Facility-Wide Pet Limit does not replace lodging capacity or room assignments.
The setting does not change existing appointments when it is enabled, changed, or disabled.
Other booking requirements may still make a date, time, service, staff member, or lodging unavailable.