🧪 Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
The new reservation experience brings the information for a Boarding or Daycare stay into one consolidated workflow.
It reduces the need to move between separate appointment sections. Your team can select the pet, primary service, lodging, schedules, additional services, and care instructions from the same reservation page.
In this collection
Availability
This experience is available to eligible Boarding & Daycare businesses and eligible multi-service businesses. Grooming-only and mobile-grooming businesses are not eligible. Contact MoeGo if you are unsure whether your business is eligible.
MoeGo coordinates migration with eligible businesses. Migrated businesses use Smarter Invoice.
What changes
On MoeGo Web, your team gets a consolidated page for creating and editing Boarding and Daycare reservations. Depending on the reservation, the page can include:
One or more pets
Boarding or Daycare services
Stay dates and service times
Lodging and schedules
Add-ons and eligible additional services
Feeding and medication instructions
Pricing and reservation details
For example, when a pet is staying for Boarding and receiving Daycare during the stay, the front desk can review both services and the pet's care instructions in the same reservation workflow.
Where your team works
Work | Recommended experience |
Create or change a reservation | MoeGo Web |
Review pricing, invoices, and payments | MoeGo Web |
Configure services, Online Booking, and business settings | MoeGo Web |
View today's pets and care information | MoeGo Team App |
Complete daily care tasks | MoeGo Team App |
Prepare supported pet reports | MoeGo Team App |
Use standalone mobile features that remain supported | MoeGo Business App |
Migrated businesses can continue using both MoeGo mobile apps. However, some appointment-dependent Business App workflows are unavailable or incomplete after migration.
What does not visibly change
Online Booking and Client Portal do not have visible workflow changes as part of this release. Pet parents can continue using the existing booking and portal experiences.
Prepare for migration
Before migration, review the setup your team relies on:
Boarding and Daycare services
Lodging and schedules
Add-ons and eligible additional services
Feeding and medication instructions
Care tasks and report cards
Staff accounts, locations, and permissions
Smarter Invoice readiness
Review your business after migration
Review important upcoming stays after migration, especially reservations that include multiple pets, lodging, repeating Daycare, additional services, or detailed care instructions.
If reservation information looks unexpected, contact MoeGo before recreating or deleting the reservation.