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How to view today's pets and care information

Find pets by their arrival status and review the service and care context needed on the facility floor.

Written by Marina

đŸ§Ș Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.

To enroll, your business must:

  • Be eligible for the new reservation experience for Boarding & Daycare

  • Use Smarter Invoice

MoeGo Team App access is provided as part of the new reservation experience rollout. Review the new reservation experience overview for more details 👈

The Pets page organizes the pets connected to today's facility work. Staff can open a pet to review care information without returning to the front desk.

Use this workflow to find the correct pet and confirm the context needed before providing care.

Find a pet

  1. Open Pets: Select Pets from the bottom navigation.

  2. Choose a status group: Review Expected, In-house, or Going home.

  3. Find the pet: Search or scroll through the applicable list.

  4. Open the pet: Review the available appointment and care context.

Review care information

Available information can include:

  • Stay dates and check-in status

  • Client and pet details

  • Pet codes and notes

  • Boarding service, lodging, and additional services

  • Feeding and medication instructions

  • Belongings and appointment context

Limitations

  • The Team App provides the information needed for supported facility work, but it does not provide full client and pet profile management.

  • Use MoeGo Business App or MoeGo Web when profile information or settings need broader changes.

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