đ§Ș Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
MoeGo Team App access is provided as part of the new reservation experience rollout. Review the new reservation experience overview for more details đ
MoeGo Team App is designed for frontline facility work. These answers explain its current role alongside MoeGo Business App and MoeGo Web.
Use this FAQ when you need to choose the correct experience or understand a current limitation.
Q: Who should use MoeGo Team App?
A: Handlers, groomers, and other frontline staff can use the Team App for supported work in kennels, play areas, grooming stations, and other facility spaces.
Q: Can we continue using MoeGo Business App after migration?
A: Yes. Migrated businesses can continue using both mobile apps. Some appointment-dependent Business App workflows are unavailable or incomplete, so facility staff should use the Team App for supported daily care work.
Q: Can I create or edit a Boarding or Daycare reservation in the Team App?
A: No. Use MoeGo Web to create, edit, reschedule, or cancel Boarding and Daycare reservations.
Q: Can I manage payments or invoices in the Team App?
A: No. Checkout, payments, invoices, pricing, and related administration remain on MoeGo Web.
Q: Can I message customers in the Team App?
A: You can view and reply to existing conversations. Use MoeGo Business App for the broader mobile messaging experience.
Q: Can I manage full client and pet profiles in the Team App?
A: The Team App shows context and notes needed for supported facility work. Use MoeGo Business App or MoeGo Web for full client and pet profile management.
Q: Can I clock in or out in the Team App?
A: Yes. You can use personal clock-in and clock-out actions and review your history. Access Code clocking is not available.
Q: Why can I not see a pet, task, or location?
A: Confirm the active location and your staff account permissions. Available pets, tasks, locations, and actions depend on the business setup and your role.