đ§Ș Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
MoeGo Team App access is provided as part of the new reservation experience rollout. Review the new reservation experience overview for more details đ
Pet reports help facility staff share supported care updates with clients. The report type follows the pet's service: Boarding and Daycare use the Boarding report, while grooming uses the Grooming report.
Use this workflow to create a report, save it for review, or send it to the client.
Create a report
Open the pet: Find the pet from today's list.
Open the report: Select the available Boarding or Grooming report.
Add report details: Enter the report date, supported photos or videos, feedback, mood, and notes.
Preview the report: Review the customer-facing content.
Choose an action: Save the report as a draft or send it.
Save a draft
Saving changes the report status from Not started to Draft. Another staff member can open the draft and review it before sending.
Send a report
Open the completed report: Review every photo, response, and note.
Preview the customer view: Confirm that the content is ready to share.
Select Send: Deliver the report to the client.
Review the status: Confirm that the report displays Sent.
A sent report can remain editable and may be sent again. The Team App does not currently provide a separate delivery or resend-history screen.
Mixed-service reservations
Each service uses its matching report type. A reservation that includes Boarding and grooming can use a Boarding report for the Boarding service and a Grooming report for the grooming service.