đ§Ș Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
The new reservation page on MoeGo Web keeps the details for a Boarding or Daycare stay together. Review the new reservation experience overview before using the workflow for the first time.
Q: Which businesses are eligible?
A: The experience is available to:
Eligible Boarding & Daycare businesses
Eligible multi-service businesses that are not grooming-only or mobile-grooming businesses
Grooming-only and mobile-grooming businesses are not eligible.
Contact MoeGo to confirm your company's eligibility and migration timing.
Q: Does my business need Smarter Invoice?
A: Yes. Businesses migrated to the new reservation experience must use Smarter Invoice. Smarter Invoice keeps reservation charges and invoice items connected to the new workflow. MoeGo will confirm that your business meets this requirement during migration preparation.
Q: What should I review before migration?
A: Review the setup your team relies on for daily work:
Boarding and Daycare services
Lodging and schedules
Add-ons and eligible additional services
Feeding and medication instructions
Care tasks and report cards
Staff accounts and permissions
Q: Should my facility staff use MoeGo Team App?
A: Yes. MoeGo Team App is recommended for handlers and other facility staff. It supports tasks, today's pets, pet-care context, supported reports, location switching, and personal clock actions.
Reservation creation and editing, invoices, payments, and business configuration remain on MoeGo Web.
Q: What should I check after migration?
A: Review important upcoming stays, especially reservations with multiple pets, lodging, repeating Daycare, additional services, or detailed care instructions.
If any reservation information looks unexpected, avoid recreating or deleting the reservation until MoeGo has reviewed it with you.
Q: Do Online Booking and Client Portal change?
A: No. Online Booking and Client Portal do not have visible workflow changes as part of this release. Pet parents can continue using the existing experiences.