𧪠Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
Review the new reservation experience overview for more details đ
Use the consolidated reservation page on MoeGo Web to create a Boarding or Daycare reservation and keep each pet's services and care instructions together.
Create a reservation
Open the calendar on MoeGo Web and start a new appointment.
Select the client. Confirm the correct business or location if your company has more than one.
Select the pet or pets included in the reservation.
Choose the primary Boarding or Daycare service for each pet.
Enter the applicable dates and times.
For Boarding, select the lodging and any applicable schedules.
Add available add-ons or additional services.
Review or enter feeding, medication, and other care instructions when applicable.
Review the pricing and reservation details.
Save the reservation.
Create a reservation for multiple pets
Multiple pets can belong to one reservation, but each pet keeps its own service configuration.
Select Add pet.
Choose another existing pet or create a pet when that option is available.
Select that pet's service, lodging, add-ons, additional services, and care instructions.
Repeat for each pet, then review the complete reservation before saving.
An additional service selected for one pet is not automatically copied to another pet. When supported by the selected lodging, you may be able to select Same lodging as [pet].
â ď¸ Important: Removing a pet removes that pet and its selected services from the reservation. If you add the pet again, review and reselect any optional services and instructions that are still needed.
Edit an existing reservation
Open the reservation from the calendar or the client's reservation list.
Select the edit action.
Update the required pet, service, date, time, lodging, additional-service, or care-instruction fields.
Review the recalculated charges and the complete reservation.
Choose whether to send the available update message to the client.
Save your changes.
Changing stay dates or daily quantities can recalculate charges across the applicable service days.
Understand task updates
Changing the reservation can also change daily care work:
Adding a pet creates applicable feeding and medication instructions and tasks for that pet.
Removing a pet removes that pet's instructions and tasks.
Changing reservation dates or feeding and medication instructions regenerates the related task list.
â ď¸ Important: Regenerating tasks replaces the existing task list. Review the updated care tasks after changing dates or care instructions, especially during an active stay.
Add or remove a pet while editing
Use Add pet to add another pet and configure its services. To remove a pet, use the remove action for that pet and confirm the change. The reservation total and lodging occupancy update based on the remaining reservation details.
Refresh the reservation list if it does not immediately display the latest information.
Book a reservation again
Book again uses an existing reservation to prepare a new draft for the same client and pet or pets. Pet-specific service details can be carried into the draft to reduce repeated setup.
Open the existing reservation.
Select Book again.
Review the client and every pet included in the new draft.
Select the new dates and times.
Review each pet's service, lodging, quantities, add-ons, additional services, and care instructions.
Review the price and save the new reservation.
â ď¸ Important: Always review the complete draft before saving. Book again can carry previous reservation details, but availability, dates, quantities, and prices may be different for the new stay.
When editing is no longer available
After checkout, appointment and invoice details are locked. Pet and service editing, including Add pet, is no longer available. Available payment and refund actions remain on the invoice.