Before you can accept payments, MoeGo Pay verifies your identity and your business. This is standard for any business that accepts card payments, and most setups clear within minutes.

This article covers what each field is actually asking for. The legal business name field is where most delays come from — if you read only one section, read that one.

This is the field that decides whether you go live on time.

It has to match your IRS documents exactly — capitalization, punctuation, and any suffix. If your IRS letter reads SMITH GROOMING LLC, that's what goes in, including LLC. If it ends in MBR, that goes in too.

💡 Rule of thumb: type it exactly as it reads on one line of your IRS letter. Don't tidy it up, don't expand abbreviations, don't drop the suffix.

This is not the name your clients see. Your legal business name and your statement descriptor are two different fields:

So if you're registered as MARIA R SANCHEZ but everyone knows you as Bubbles Pet Spa, the legal name field gets MARIA R SANCHEZ and the statement descriptor gets Bubbles Pet Spa.

Your EIN is your business tax ID number. It's on the letter from the IRS — the one with Internal Revenue Service at the top.

Any of these:

💡 The address printed on your 147C or SS-4 does not need to match your current address. An outdated address won't hold you up.

If you never registered a separate business entity, you're a sole proprietor — use your SSN and your legal name exactly as it appears on your tax return. Same process, just your personal details.

Use the most recent document the IRS issued you. If you started as a sole proprietor and later became an LLC, that changes what your details are checked against, and an older document will cause a mismatch.

Call the IRS business line and request a 147C letter. It's free — but they mail or fax it, so it isn't instant. Start that request early so it isn't the thing standing between you and getting paid.

A newly issued EIN can take three to four weeks to reach the IRS database. Until it does, it won't verify. This is on the IRS side and nobody at MoeGo can speed it up — but uploading your IRS letter will get you through.

You'll be asked to scan your ID and enter personal information, including your SSN.

🔒 You enter this on your own device, and it goes straight to verification. No one at MoeGo sees it, and it isn't stored in your MoeGo account. This step is required of every business that accepts card payments.

A website, a social media profile, or a mobile app listing all work. For a newer business, a Facebook or Instagram business page is completely fine.

Two things trip people up:

Make sure the page actually says what services you offer.

💡 No online presence at all? That's normal for a brand new business, and it's never a hard stop. You'll be asked to describe what you do instead.

Keep it plain and specific. Something like:

Mobile dog grooming, $75 to $120 per appointment.

Whatever you write has to line up with what your URL actually shows. If your description says mobile grooming but your Facebook page advertises boarding, that mismatch gets flagged for review — and that surfaces days later, long after you thought you were done.

If the two don't match, update the page or change the description. Don't just write something plausible.

This is where your payouts will go. Your account holder name should match your business registration details.

💡 Still opening your business bank account? You can complete everything else now and add your bank details once the account is open. Don't let a pending bank account stall the whole setup for a month.