Use this guide if your setup begins by asking you to verify your identity.
š Getting set up takes two steps:
Step 1: Identity verification
Step 2: Business verification
š” Before we dive in, ensure you have the following documents and information ready:
Your ID (Identity card, passport, or Driver's license) document or photo
Your EIN (Employer Identification Number) document
Your Social Security number
Your bank routing and account numbers ā this is where your payouts will go
š” One field worth slowing down on. Your legal business name has to match your IRS documents exactly ā capitalization, punctuation, and any LLC or MBR that follows it. This is the most common reason a setup gets delayed. It is not the same as the name your clients see on their statement; you'll set that separately.
Get Started with MoeGo Pay on the Desktop
Step 1: Identity verification
This initial step will need:
Your ID (Identity card, passport, or Driver's license) document or photo
To verify your identity, simply:
Go to < Card processing > on the side menu bar
Select < Get Started >
Select < Verify > to start the identity verification process
From there, you will be brought to a pop-up for secure identity verification and you will need to select < Agree and Continue >
It will ask you to use your mobile device to scan the QR code, and start scanning your ID to start your verification process.
Submit required documentation
Once successful, select < Go back to Moement, Inc >
š” You complete this step on your own device. The information you enter goes straight to verification ā no one at MoeGo sees it.
Step 2: Business verification
Once you have opted to navigate back to MoeGo, you will need to complete your business verification.
This final step will need:
Your EIN (Employer Identification Number) document
Your Social Security number
Your bank routing and account numbers to receive payouts
To complete the business verification, simply:
Select < Verify >
Enter the prompted information
š”Please note: It may take several minutes to verify your business information.
Once it's finished, you're good to go! Build your own in-person checkout with MoeGo Pay. š
After completing the MoeGo Pay setup, click Primary Card Processor in the top-right corner and switch the processor to MoeGo Pay.
Once this is completed, youāre ready to start accepting payments with MoeGo Pay!
Get Started with MoeGo Pay on the App
Step 1: Identity verification
This initial step will need:
Your ID (Identity card, passport, or Driver's license) document or photo
To verify your identity using the app, simply:
Go to < Settings >
Select < MoeGo Pay >
Select < Get started > then select < Verify > to start your identity verification
Once you are finished, you can go back to set up the Business verification.
Step 2: Business verification
Once you have completed the identity verification, you will need to complete your business verification.
This final step will need:
Your EIN (Employer Identification Number) document
Your Social Security number
Your bank routing and account numbers to receive payouts
To complete the business verification, simply:
Select < Verify >
Enter the prompted information
š”Please note: It may take several minutes to verify your business information.
Once it's finished, you're good to go! Build your own in-person checkout with MoeGo Pay. š
After completing the MoeGo Pay setup:
Navigate to Settings ā Payments
Change the Primary Credit Card Processor to MoeGo Pay
Once this is completed, youāre ready to start accepting payments with MoeGo Pay.
What happens after you submit
Most setups clear right away. If yours doesn't, it's almost always one of three things:
What's happening | How long | What you need to do |
A document is being reviewed | About a day | Nothing ā we'll update you |
Something didn't match, usually the EIN or legal business name | Minutes, once corrected | Re-enter it exactly as it appears on your IRS document |
Your EIN was issued recently and hasn't reached the IRS database yet | Three to four weeks | Nothing. This is on the IRS side. Upload your IRS letter and it will go through. |
If you're not sure which one applies to you, reach out to support and we'll take a look with you.
Purchase Hardware
Click < purchase hardware > if you'd like to shop for readers and accessories to build your own in-person checkout with MoeGo Point-of-Sale!
š” Already have a reader?
If you have a MoeGo BBPOS WisePOS E or an M2 reader, you may be able to connect it instead of buying a new one. Contact support with a photo of your reader and its serial number and we'll check. Other models won't work with MoeGo Pay.
Feel free to reach out to support if you'd like to know more. ā¤ļø