MoeGo Pay is MoeGo's integrated payment solution. It connects card payments, invoice links, cards on file, checkout, payouts, and reporting to your client and appointment records.
Before you start
Make sure you have:
Owner or Admin access to Payment Settings
Your business verification details — legal business name, EIN, and supporting documents
Bank account details for payouts
A compatible device:
Mobile device with Bluetooth, for the M2 reader
Desktop with stable Wi-Fi, for the WisePOS terminal
Staff permissions set for payment processing and payment reporting
Step-by-Step Setup
Step 1: Complete MoeGo Pay verification
You can't accept card payments in MoeGo — invoice links, card on file, or checkout — until verification is approved. Do this first.
Go to Card Processing
Click Get Started
Complete your business details
Upload the requested documents
Add your payout bank account
👉 See Set Up MoeGo Pay for details.
Then make sure Credit Card (MoeGo Pay) is turned on in Settings → Payment.
📖 Field-by-field help:
[Complete Your MoeGo Pay Verification] covers what each field is asking for and which IRS documents work.
Step 2: Purchase Hardware
Supported devices
Device | What it is |
M2 reader | Bluetooth, no screen. Tips are selected on your phone or tablet at checkout. |
WisePOS terminal | Smart terminal with a screen. Tips are selected on the terminal itself. |
If you already have a reader
You may not need to buy one. If you have a MoeGo BBPOS WisePOS E or an M2 reader, it may be possible to connect it rather than replace it.
Contact support with:
A photo of your reader
The reader's serial number
We'll confirm whether it can be connected and set you up if so.
📝 Readers from other providers won't work with MoeGo Pay, even when the model looks identical. If yours isn't one of the two above, you'll need a supported reader.
If you need to buy one
Web: Payment > Card Processing > Purchase Hardware
Mobile: Settings > MoeGo Pay > Purchase Hardware
Step 3: Pair Your Reader
M2 Reader (Mobile Only)
Charge and power on the reader
Enable Bluetooth on your device
Go to:
MoeGo App > Settings > MoeGo Pay > Bluetooth Reader
Follow prompts to pair and test
Tip Handling:
Tips are selected on the phone/tablet during checkout (no screen on device)
👉 See Set Up Bluetooth Reader for details.
WisePOS Terminal (Desktop or Mobile)
Charge and power on the reader
Connect the reader to Wi-Fi
Ensure it matches your device’s network
On the reader:
Go to Settings > Pairing Code
In MoeGo:
Go to Payment > Card Processing > Smart Reader > Add New Reader
Enter the pairing code
Complete pairing and run a test payment
Tip Handling:
Tip selection appears directly on the terminal screen
👉 See Set Up Smart Reader for details.
Troubleshooting
Payments Not Working (Invoice, Card on File, Checkout)
Likely cause: MoeGo Pay not verified
Solution: Complete verification under Verify Now
Verification Fails
Ensure business name matches official documents
For EIN verification:
Provide SS-4 or official EIN confirmation via secure support channel
Reader Won’t Connect
Ensure device is powered on and fully charged
Confirm Bluetooth (for M2) or Wi-Fi (for WisePOS) is enabled
Completely power off the reader and power on to retry pairing
Duplicate Charges / Missing Refund Option
If two payments were charged but only one is refundable:
It is possible that one of the payment will be dropped once status convert from pending to success
If not, contact support for investigation and refund processing
Cannot Refund Tip Only
On Smarter Invoice:
Tip-only refunds may not be supported
Contact support for the safest resolution
Disputes Tab Is Empty
Check date/time filters (web and mobile)
Adjust filter range
If still empty, contact support
Common Mistakes
Attempting payments before verification is approved
Using staff accounts without payment permissions
Expecting external POS payments to sync automatically
Adding tips after checkout and expecting automatic fee recalculation
When to Contact Support
Reach out if you encounter:
Verification issues (rejections, document mismatch, EIN problems)
Hardware issues (exchange, shipping, setup help)
Payment issues (duplicate charges, payout holds, missing disputes, refund errors)
Account configuration questions (custom rates, payout schedules, billing policies)