Your Online Booking settings allow you to fully customize the pet parent experience — from login to payment.
This guide walks you through what your customers will see at each step and how your settings control their booking journey.
Salon Grooming Booking Experience
Step 1: Log In to Online Booking
Clients begin by entering their phone number and agreeing to your Terms & Policies to proceed.
Important Notes:
Existing clients (US businesses only) will receive a verification code after entering their phone number.
Their existing profile information is automatically saved in the system.
They do not need to re-enter previously provided information.
Phone verification for existing clients is currently supported for US businesses only.
Step 2: Enter General Information
Clients will provide:
Name (Default required)
Email
Number of pets (Required)
Address
You can configure which fields are required under:
Online Booking > Settings > Questions > Client
Step 3: Enter Pet Information
By default, clients will input:
Pet name
Pet breed
Pet type
Additional fields such as:
Weight
Coat type
will be displayed or required based on your settings in the Questions section.
Step 4: Select Service and Staff
Clients will choose:
Service
Add-ons (if applicable)
Staff member (if enabled)
You can:
Restrict which services appear online
Control which staff can be booked for specific services
Customize add-ons
To configure service visibility and staff rules, visit the Online Booking Grooming Availability guide.
Step 5: Select Available Time Slot
Your availability settings determine what clients can book.
You can configure:
Working hours
Available time slots
Booking limitations
Date-only or specific time selection
These settings ensure your online bookings align with your operational workflow.
Refer to the Online Booking Grooming Availability guide for setup details.
Step 6: Answer Additional Questions
You can collect customized information during booking, such as:
Vaccine records
Grooming preferences
Health conditions
Behavior notes
This can be configured under the Questions section.
MoeGo’s flexible booking system allows you to tailor the questionnaire to meet your business needs.
Step 7: Sign Agreements
You can require clients to sign agreements before submitting a booking request, such as:
No-show policy
Service agreement
Model release
Refer to the Agreement Signature Required for Online Booking guide for setup instructions.
If no payment is required, clients can submit their booking request immediately after signing.
Step 8: Payment Requirements (If Enabled)
What clients see depends on your:
Customized payment options
You can require:
Card on file
Deposit
Full payment
Saving a card on file helps protect revenue from last-minute cancellations and no-shows while streamlining future payments.
Booking Submitted Successfully
Once completed, the booking request is submitted and will follow your automation or manual review settings.
Mobile Grooming Booking Experience
Service Area Setup
The address input step appears only if:
Mobile Grooming is enabled
“Require Address for Service Area” is turned on
To configure your service area, refer to the Online Booking for Mobile Grooming guide.
If Client Is Outside the Service Area
If you allow submission without date and time:
The client will see a message that they are outside the service area.
They can click “Proceed Anyway” to continue and submit the request.
If you do NOT allow submission:
The system will display “Not in Service Area.”
The client will be unable to proceed.
