Keep your client and pet information accurate and up to date with MoeGo Online Booking.
When booking online, clients can update their own profile and pet details. The system automatically checks for missing or expired vaccine records and prompts clients to update them before completing the appointment.
No more outdated information—just a smooth, streamlined booking experience.
Note: Online Booking Settings are only available on the desktop version of MoeGo.
How to Set Up Questions for Online Booking
Navigate to:
Online Booking → Settings → Questions
Here, you can configure questions for:
Client profiles
Pet profiles
Services (Boarding & Daycare only)
After making changes, be sure to click Save to apply updates.
Here, you can:
Drag and drop questions to adjust display order
Click Edit to modify a question
Click the “X” to remove a question from online booking
1) Set Up Questions for the Client Profile
Under the Client section, click Add Question to:
Select system default questions
Create your own customized questions
Available System Questions
You may choose from:
Emergency Contact
Email
Address
Referral Source
(Referral options can be managed in Settings → Customers & Pets → Client)Preferred Groomer
(Options are based on staff selected for calendar display)Preferred Frequency
Preferred Day of the Week
Preferred Time of Day
Birthday
People Authorized to Pick Up Pets
To display a question in online booking, check the box next to it in the sidebar.
Display Settings for Client Questions
For each selected question, you can control:
Display to New Visitors
(Clients without an existing profile)Display to Existing Clients
(Clients can view and edit)Required to Answer
This allows you to show specific questions to different client groups and mark important fields as required.
System Required Questions (Client)
The following fields are mandatory and cannot be modified:
First Name
Last Name
Phone Number
These are required because MoeGo uses them to identify and match existing client profiles.
If required information is missing, clients must complete it before continuing with booking.
2) Set Up Questions for the Pet Profile
Under the Pet section, click Add Question to:
Select additional system questions
Create customized questions
Available System Questions
You may select:
Weight
Coat Type
Vaccine
Birthday
Gender
Fixed (Spayed/Neutered)
Pet Image
Behavior
Vet Name
Vet Phone Number
Vet Address
Health Issues
Selectable options for certain fields can be managed in: Settings → Customers & Pets → Pet
Vet details and Health Issues are entered manually by clients.
Display Settings for Pet Questions
For each selected question, you can control:
Display to New Visitors
Display to Existing Clients
View & Edit
View Only (available for Weight and Coat Type)
Required to Answer
Important: Weight & Coat Type Control
Since many businesses base pricing on weight or coat type, you can:
Allow existing clients to view only
Or allow view & edit
Restricting edits helps prevent unexpected service or pricing changes during booking.
System Required Questions (Pet)
The following fields are mandatory and cannot be modified:
Pet Type
Pet Name
Pet Breed
These fields are required to match existing pet profiles in the system.
If information is missing, clients must update it before booking.
Weight Setup
Click Edit next to Weight to configure:
View only / View & Edit
Weight limit
Toggle Has Limit to enable a maximum weight and enter the limit.
This prevents pets exceeding the limit from booking online.
You may also add a custom notice message.
Click Confirm to save.
If no custom notice message is entered, the system default will display:
“We only accept pets weighing under XX lbs.”
After click on "Add", clients will see a red alert if the entered weight exceeds the limit.
Coat Type Setup
You can upload reference images to help clients select the correct coat type.
This reduces selection errors and improves pricing accuracy.
Vaccine Setup
Click Edit under Vaccine to configure requirements.
Vaccine Type Options
Specific Vaccine
Select exact vaccines clients must provide.Based on Vaccine Settings
Follow vaccine rules configured in:
Settings → Customers & Pets
Vaccine Fields
You can require:
Vaccine Expiration Date
Vaccine Document Upload
Each field can be marked as required or optional.
Important Logic
If expiration date or document is marked required, but the entire vaccine question is NOT required, clients may skip the entire section.
If the entire vaccine question is required, you must mark at least one field (expiration date or document) as required.
Clients can also click “Add Another Vaccination” to upload additional records.
3) Service Questions (Boarding & Daycare Only)
If you have the Boarding & Daycare module, you can configure service-specific questions.
You may:
Mark Feeding Schedule as required or optional
Mark Medication Schedule as required or optional
Select specific sub-questions to require
Click Select Questions next to Boarding or Daycare.
Available Boarding & Daycare Questions
Feeding Schedule
Feeding Time
Feeding Amount
Feeding Unit
Food Type
Food Source
Feeding Instructions
Feeding Notes
Medication Schedule
Medication Time
Medication Amount
Medication Unit
Feeding and medication options can be configured in:
Customized Questions
For both Client and Pet sections, you can create custom questions:
Click: Add Question → Add Customized Question
You can choose the question type:
Short Text (with placeholder)
Long Text (with placeholder)
Dropdown (set options)
Radio Options (set options)
Checkboxes (set options)
You may also mark custom questions as required.
Click Confirm to save.
Editing Customized Questions
You can later:
Click Edit to update
Adjust visibility (New Visitors / Existing Clients)
Change required settings
Answers to custom questions are saved to:
Client Notes (Client section questions)
Pet Notes (Pet section questions)
Important Note About Custom Fields
If you created custom client fields under:
These fields are NOT automatically synced to Online Booking.
To collect that information online, you must recreate the field as a customized question under Online Booking settings.