In this section, you'll find everything you need to view, update, and manage your account billing details.
Whether you need to review your current plan, update payment information, or adjust your subscription settings, we're here to help you stay in control and ensure uninterrupted service.
Follow the steps below to manage your billing with ease.
Manage Subscription Plan
🖥️ Desktop:
You can click on the head icon located in the top right corner
Click on "Account" to navigate to your account page.
You can view your current plan, billing type, billing period, and plan included units and message benefits.
Click on the "+" button near the location or van, you'll be redirected to the subscription change page to manage your plan.
Adjust your plan by clicking on "Change Plan", or click the "+" button next to the location or van.
By clicking "Change Plan", you can choose a different plan to proceed with the change.
📱App:
On the app, there's no direct way to manage your subscription plan.
You can go to the Settings> Account > Account Dashboard, which will redirect you to the web version of your account page.
On the account page, you can manage and change your plan as indicated above in the Desktop section.
Manage Billing
Card on File
On the account page, you can manage your billing card by adding a new card or switching the primary card used for billing.
To add a new card, click on the "Add card" button.
After the new card is added, you can click on the card and select "mark as primary" to mark it as the primary card for your subscription charges.
Please note: There must be at least one card saved on file for your billing management.
Purchase SMS/Campaign Package
In the Account page, under the Package section, click on "Purchase" to buy additional SMS or Campaign packages according to your needs.
You can select the option to enable "auto-load", which will automatically refuel your package when your SMS or Campaign credits are low.
Additionally, you can disable the auto-load feature if you no longer wish to use it.
For more details on purchasing an SMS package, please refer to the Message - Buying and Counting Message.
View Your Transaction History
You can scroll down to the bottom of the page and click on "Transaction History" to view your billing records.
The "Transaction History" includes details of subscription charges, purchased SMS packages, and campaign credits.
Click on each payment record to open a new page that displays all billing details.
From there, you can choose to download the receipt or invoice for your subscription charge.
Subscription Change
1. Upgrade to a higher plan
The upgrade takes effect immediately after a successful payment. The charges will be prorated based on the remaining time on your current plan and the unused time on the previous plan.
For example, if a Mobile Basic account upgrades to Mobile Growth with 15 days left in the billing cycle:
The prorated payment is calculated as:
$99 * (15/30) (for the new plan) - $49 * (15/30) (for the old plan) = $25.The upgraded SMS quota will be:
(15/30) * (900 - 200) = 350 SMS.Your next full payment on the billing date will be the standard full amount of $99 with 900 SMS.
Please note: Upgrading from the Growth to the Ultimate plan will not replenish your SMS credits, as both plans offer the same SMS allowance per cycle. However, the Ultimate plan includes Unlimited Auto Messages.
2. Add a new business location/van
The new location or van will become effective immediately after a successful payment. The charge will be prorated based on the remaining billing period.
3. Downgrade to a lower plan
The plan downgrade will take effect from the next billing cycle. The subscription will renew at the new, lower rate on the upcoming renewal date.
Frequently Asked Questions
When does my plan's SMS renewal occur?
Your included SMS will be renewed on the renewal date of your billing cycle.
While there's no fixed time for the system to renew and charge your card, the renewal process will be completed by the end of that day at the latest.
What happens if the charge fails when my subscription is renewed?
You will receive a system notification and an email if your subscription payment fails. To resolve this, update your billing info by adding a new card and setting it as the primary, then wait for the system to retry the payment.
Please note: if payment is not successfully processed within 48 hours, your account will be temporarily locked. You can attempt to manually retry payment on the account page.
If you are having trouble, please contact support for assistance..
What are the differences between Subscription Plans?
Please feel free to refer to the pricing page here.