Memberships in MoeGo help you build stronger client relationships by offering recurring plans with built-in benefits, automated billing, and flexible renewal options. 👉 Learn more: Membership Overview
This Membership feature is currently in beta and available by invitation only.
If you have any questions, please contact your Account Manager directly!
In this guide, you’ll learn how to set up a Membership step by step, configure billing and benefits using the MoeGo web (desktop) .
Currently, Memberships can be created and managed on the web (desktop) version only.
Create a Membership
On the desktop version, go to Loyalty > Memberships
Click Add Membership
Basic Information
Start by filling in the basic details:
Membership Name
A clear, descriptive name for the membershipDescription
Details about what the membership includes. This is shown to clients during online purchase.Business Location
Select which business location(s) this membership is available for.Status
Active: Membership can be sold
Inactive: Membership will not be displayed or available for purchase
Purchase via Online Booking
Enable this option to allow clients to buy the membership online.
Billing Settings
Billing Cycle
Choose how often the membership renews:
Daily, weekly, monthly, or yearly
Custom intervals are supported (e.g. every 2 weeks, every 1 month)
Cycle Price (Subscription Price)
Set the amount charged to the client for each billing cycle.
Billing Schedule
Choose when billing begins:
Date of Sale
Billing renews based on the date and time the membership is soldExample: Sold on Feb 2 at 11:00 AM
Bi-weekly: renews every other Monday
Monthly: renews on the 2nd of each month
Custom Billing Date
Set a specific renewal schedule based on:Time of day
Day of week
Day of month
Day of year
Example: If you choose a weekly billing cycle, you can schedule the membership to renew every Monday at 9:30 AM.
Tax
Apply tax rules to the membership if applicable.
Membership Benefits
You can include pricing benefits, service credits, or both.
Pricing Benefits (Discounts)
Automatically apply discounts to selected services, add-ons, products, or packages.
Discount Type
Percentage (%)
Fixed amount ($)
Service Credit Benefits (Complimentary Services)
Offer free services as part of the membership.
Quantity
Example: 4 free boarding nights and 1 full grooming service per cycle
Unlimited
Client can redeem unlimited complimentary services during the subscription period
Benefit Expiration Rules
Control how benefits expire and reset.
On Renewal
Benefits reset immediately before each new billing cycle.
Example: A monthly membership starting Feb 1
Benefits for Feb 1–Feb 28 expire on Mar 1
After X Days
Benefits remain valid for a set duration after purchase.
Example:
Weekly membership
Benefit validity set to 1 month
Membership purchased on Feb 2
Benefits from each weekly cycle expire one month after they begin
Benefits Configuration
Redeem Benefits Only at Purchased Location
Enabled: Benefits can only be used at the location where the membership was purchased
Disabled: Benefits can be used across all business locations
Terms & Policy
Define the terms and policies associated with the membership, such as:
Cancellation rules
Refund policies
Usage limitations
These terms are shown to clients during purchase.
Save and Start Selling
Once all details are set:
Click Save
Start selling it to your clients—online or in-store
