Membership is now in Beta, and we are happy to help you get access to it.
🤩 Available for Ultimate plans. For questions or beta enrollment, please contact your Account Manager or reach out to the MoeGo Support.
Related Reading:
Membership Perks
Membership Badge
If a client has an active membership subscription, a gold badge will appear next to their name throughout the system, indicating their membership status.
You can hover over the badge to view membership details.
Apply Membership Perk
Apply Membership During Checkout
The system automatically applies the membership with the most advantageous perks or the greatest discounts. Perks can also be added manually during checkout.
Additionally, different services, add-ons, or products within a single appointment can receive individual membership benefits.
Tips: Membership perks will be redeemed after the appointment is marked as fully paid.
Note: For each appointment, only the perk from a single category (membership, package, or discount) can be used. This means you cannot apply multiple discounts, service perks from membership, or redeem a package simultaneously for the same appointment.
Apply Membership Perk During Online Booking Process
The membership perks are available for online booking.
Clients can view their applicable perks and choose to apply them when submitting their booking request.
For Grooming Service:
On the service selection page, clients can see any applicable discounts or perks displayed directly below each service that includes membership benefits.
If the business requires prepayment for bookings (see more details on Prepayment), the "Confirm and Pay" screen will show the total amount saved through the membership, highlighting the benefits of their membership perks.
For Boarding and Daycare Service:
The booking process is similar to that of grooming services described above, with membership benefits and discounts displayed in the same manner during the selection and payment stages.
Manage Membership
Membership Status Definitions
In Subscription: Active membership status with ongoing benefits.
Canceled: The membership will end at the next billing cycle; perks remain active until then. Renewal is still possible.
Expired: The system failed to process the payment for renewal. You can retry the charge to reactivate the membership.
Paused: The membership is temporarily paused with no renewals. The billing date is preserved, and the membership can be resumed later.
Pending: The membership invoice has been generated, but payment has not yet been completed or processed due to failure or incomplete order processing.
If you are checking out a membership in-store, you can create a new membership invoice to collect payment.
If the membership link has been sent to the client, you can request the client to retry completing the payment.
Membership Dashboard
View all created memberships along with their subscription details.
You can click "View" to check the specific subscription history for each membership
Click "Edit" to edit the membership details.
The Overview section of the selected membership displays key details, including:
The number of clients currently subscribed
The number of canceled subscriptions
Total sales generated from the membership
Review a client’s specific membership and access their transaction history by clicking on "View Invoice History."
You can also click on the "Client Name" to be redirected to the client's profile, where you can view more detailed information.
Manage Membership in Client Profile
Navigate to the client’s profile and select "Membership" to view detailed information.
You can view the start date, next billing date, subscription price, and payment card used for the membership.
Click on "View Redeem History" to check more details on the perks usage.
You can also choose to transfer remaining perks as store credit based on the client's needs. (Check more details on Store Credit)
Cancel Membership
Go to client profiles > Membership > Membership details > Cancel Membership.
After cancellation, you can renew the membership by clicking on "Renew."
The billing date for the renewed membership will be set to the date of payment.
For example, if you renewed on 5/13 for a monthly membership, the new billing date will be the 13th of each month.
Pause Membership
Navigate to Client Profiles > Membership > Membership Details > Pause Membership.
When pausing a membership, you can specify the pause period and set the restart options:
Renew after a specified number of cycles
Renew on a specific date
Renew manually when you choose
Note: Unlike renewing a cancelled membership, pausing the membership will not alter the membership's original billing date.
For example, if the billing date is on the 2nd of each month and you pause the client's membership on January 10th for 3 billing cycles, the system will skip the charge on February, March, and April 2nd.
The next billing date will be May 2nd.
Frequently Asked Questions
What is the processing fee for the membership charge?
Since membership fees are charged using the card on file, they are subject to the "card-not-present" fee for credit card transactions.
This fee is typically percentage-based. For example, if the standard processing fee is 3.4% plus $0.30, the effective fee for membership charges would be 3.4% only.
Can I pass the processing fee to clients?
No, it currently does not support passing processing fees to clients.
The business will cover the processing fees charged by the payment processor.
Further Reading:
Please feel free to share any feedback during the Beta 😊
We’d love to hear how you’re finding the feature and if there are any improvements you’d like to see in future updates.