𧪠Available through batch rollout: The new reservation experience is being enabled for eligible businesses in batches. If your business is interested in joining, contact MoeGo Support.
To enroll, your business must:
Be eligible for the new reservation experience for Boarding & Daycare
Use Smarter Invoice
Review the new reservation experience overview for more details đ
When a room or kennel needs cleaning, repairs, or time out of use, you can add a lodging block to show your team when itâs unavailable.
Follow these steps on MoeGo Web to block one or more lodging units, check for affected reservations, and change or remove a block.
Block a lodging unit
Select Calendar > Lodgings.
Select the location: Choose the location where you want to block rooms.
Select the date range: Use the row for the lodging unit you want to block.
Click Block: The Block lodging form opens.
Select the Lodging unit: You can select more than one unit to block them for the same period.
Enter the Start date and End date: Set the dates when the rooms will be unavailable.
Set the time range: Select Full day(s) for whole days, or clear it and enter the Start time and End time for a shorter period.
Select a Reason. The planned options are Maintenance, Cleaning, Broken / Damaged, Internal Use, and Other.
Enter Additional notes if needed, such as âDoor latch repair.â
Review any affected appointments shown in the warning.
Click Save.
A block marks the selected lodging units as unavailable for the dates and times you set. It applies only at the selected location and ends automatically when that period is over.
â ď¸ Important: Blocking a room does not move or cancel existing reservations. If a reservation overlaps the block, review its lodging assignment and arrange another suitable room as needed.
Check the saved block
In Calendar > Lodgings, find the unit and dates you blocked. The block appears as a gray bar with diagonal lines and shows the reason.
It appears separately from pet reservations, so your team can see both the block and any overlapping stays.
Change a block
Open the existing block.
Update the dates, times, reason, or notes as needed.
Review any affected appointments for the revised period.
Click Save.
Remove a block
Open the existing block.
Click Delete in the block editor.
Complete the confirmation, if one appears.
