MoeGo lets you create boarding and daycare appointments directly from the calendar, lodgings view, or the quick-add button. This article walks through the full manual booking flow.
For pet parents booking online for boarding & daycare services, see Online booking for boarding & daycare. 👈
Create an appointment
Step 1: Open a new appointment
There are three ways to start a new booking:
From the + button: Click the + button at the top of any screen.
From the calendar: Navigate to Calendar, select the date, and click on an open time slot.
From the lodgings view: Navigate to Calendar > Lodgings, find an available room, and click to book directly from that slot.
Step 2: Select client, pet, and service type
Search for the client by name or phone number. Select the correct client and pet.
Select the service type: Choose Boarding or Daycare.
📝 Note: If the selected service requires an evaluation and the pet has not completed one, you will be prompted to schedule an evaluation appointment first before proceeding.
Step 3: Fill in service details
Fill in the appointment details based on the service type selected:
Field | Boarding | Daycare |
Check-in date & time | Required | Required |
Check-out date & time | Required | Not applicable |
Lodging room | Required | Not required |
Feeding & Medications | Optional | Optional |
📝 Note: Lodging assignment is not required for daycare or evaluation appointments.
Step 4: (Optional) Add a grooming service
You can add a grooming service to a boarding or daycare booking for clients who want a combined care package.
In the appointment form, click Add service.
Select the grooming service from the menu.
⚠️ Important: You cannot add a boarding or daycare service from within a grooming appointment. Always start from the boarding or daycare booking if you want to combine services.
Step 5: (Optional) Add add-on(s)
Add-ons let you attach extra services — like a training session or a special activity — to a boarding or daycare stay, and schedule them across specific days of the visit.
To add one add-on:
Open the service in the appointment and click Add add-on.
Select the add-on from the Add-on dropdown. The Price and Duration fill in automatically — adjust either if you need to for this booking. 🔍
Under Date(s), choose when the add-on applies during the stay:
Set Quantity per day — how many times the add-on is applied on each selected day.
Click Save.
To add multiple add-ons:
Repeat the steps above for each add-on you want to include. Each one keeps its own price, dates, and quantity, so you can mix add-ons that run on different days of the same stay. 🔍
Option | When the add-on runs |
Every day | Every day of the stay |
Every day except the check-in day | Every day, skipping the day the pet arrives |
Every day except the check-out day | Every day, skipping the day the pet leaves |
Last day | Only the final day of the stay |
Certain date(s) | Only the specific days you pick — select as many as you want |
💡 Tip — Want the same add-on on more than one day?
You don't add it multiple times. Add it once, then under Date(s) choose Certain date(s) and select each day you want it to apply (for example, a training session on days 2, 4, and 6 of an 8-day stay). Use Quantity per day only when the add-on should run more than once on the same day.
📝 Note: The date options (check-in day, check-out day, last day) follow the dates of the boarding or daycare service you're adding to. 🔍
Step 6: Confirm the appointment
Review the details and click Confirm to save the appointment. It will appear in the calendar and lodgings view.
Daycare quick check-in
For walk-in daycare clients, use quick check-in to skip the full booking flow and get them checked in faster.
Click Daycare quick check-in at the top of the calendar.
Select the pet and daycare service.
Confirm to check the pet in immediately.
📝 Note: Quick check-in is for daycare services only. The order of services shown follows the order in your service menu. To reorder: Settings > Service > Daycare.
For walk-in daycare clients, see Daycare quick check-in 👈
