Does minimum booking value add a fee?
No. The GA minimum booking value policy does not add a fee or invoice line item. It checks whether the booking reaches the minimum during supported booking and rescheduling flows.
Can staff book below the minimum?
Yes. Staff see a warning and can continue when the business chooses to make an exception.
Pet parents are blocked in supported Online Booking flows while the booking is below the minimum.
Is this the same as a minimum-night rule?
No. Minimum booking value checks the estimated service value, not the number of nights.
A short booking can still qualify if the estimated service value reaches the minimum. A longer booking can still be blocked if the estimated service value is below the minimum.
What dates does MoeGo check?
MoeGo checks the stay dates from check-in through the day before checkout.
Checkout day is not counted as a stay night. A booking that only touches the protected range on checkout day does not trigger the policy.
Do discounts count against the minimum?
No. MoeGo compares the estimated service value before discounts.
Do service fees, products, or taxes help meet the minimum?
No. Service fees, service charges, retail products, taxes, deposits, packages, memberships, store credit, and discounts do not help a booking meet the minimum.
Does checkout recalculate the policy?
No. Minimum booking value policy is checked during supported booking, edit, and reschedule flows. Checkout does not recalculate the policy.
Will existing appointments change when I create a policy?
No. Creating or changing a policy does not automatically update existing appointments.
If an existing appointment is later edited or rescheduled through a supported flow, MoeGo checks the latest applicable policy at that time.
Can pet parents see the exact remaining amount during rescheduling?
For immediate self-service rescheduling, MoeGo checks the minimum on the final review page when the needed details are available.
For staff-reviewed reschedule requests, MoeGo may tell the pet parent that a minimum booking value policy applies without showing an exact remaining amount. Staff review the final result before confirming the request.
Does this work on every platform?
Minimum booking value policy is supported on web workflows described in these articles, including business web and supported Online Booking web flows.
Business mobile app, Pet Parent App, and Branded App behavior are not covered by this article.
Is the pay-the-difference option available to everyone?
No. The pay-the-difference option is not part of the public general access minimum booking value policy. Follow it only if MoeGo has specifically enabled it for your business and provided private instructions.