Q: Why can't I see the Feeding & Medication tab on a pet's profile?
A: The Feeding & Medication tab is only available to businesses using Boarding or Daycare services, and only on the desktop version of MoeGo. It does not appear in the mobile app or for grooming-only businesses.
Q: Why can't I create an incident report on my phone?
A: Incident reports can only be created on desktop. Open MoeGo in a browser on your computer to log an incident.
Q: I uploaded a pet photo, but it disappeared after I refreshed the page. What happened?
A: Uploading a photo doesn't save automatically. After uploading, you need to scroll down and click Save to apply the change. If you navigate away before saving, the photo won't be stored.
Q: A pet's feeding time is showing as blank after I changed the schedule options in Settings. What's going on?
A: When you delete a feeding time option from Settings > Customers & Pets, it is also removed from any pet profiles that were using it. Review the affected pets and re-enter their feeding schedule with the updated options.
Q: Are vaccine notifications turned on or off by default for new pets?
A: Vaccine expiration notifications are turned on by default for all new pets. You can toggle them off per vaccine record from the pet's Vaccine tab if needed.
Q: What's the difference between Pet Codes and Pet Notes?
A: Pet Codes are short visual labels (up to 8 characters) that appear on appointment cards and pet cards — designed for staff to spot at a glance. Pet Notes are a free-text field in the Profile tab for longer observations and reminders. They serve different purposes and both can be used on the same pet.
Q: Where is the vet information stored — on the client or the pet?
A: Vet information (name, phone, address) is stored on the individual pet record, not on the client profile. This means each pet under the same client can have a different veterinarian on file.
Q: What's the difference between deactivating and deleting a pet?
A: Deactivating hides the pet from active views but keeps all their records intact — you can reactivate them later. Deleting permanently removes the pet and all associated data, including vaccine records, incidents, and history. This cannot be undone. Use Deactivate when a pet has passed away or is no longer in the client's care.
Q: If I deactivate a pet, can I still see their past appointments?
A: Yes. Deactivated pets no longer appear in active views, but their appointment history is preserved and visible in the client's activity log.
Q: Can I use Field Management to customize the fields on a pet profile?
A: Not currently. Field Management applies to client profiles only. Custom field layout for pet profiles is planned but does not have a release date yet.
Q: Where are Training Notes on the pet profile?
A: Training Notes are currently only available within Group Classes (beta). They are not part of the standard pet profile. This may change in a future release.
Q: Can I run a report to see all pets with expiring vaccines?
A: There isn't a dedicated vaccine expiry report at this time. The Vaccine tab on each pet's profile shows expiration status individually, and vaccine alert icons are visible on appointment cards when a vaccine is expiring or missing.