Online Booking allows you to move eligible booking requests to the general Waitlist, making it easy to fill earlier openings based on your availability.
You can use the waitlist to proactively backfill cancellations and optimize your schedule.
Important Notes About Waitlist
Online Booking Waitlist = Grooming Calendar Waitlist
Boarding/Daycare waitlists are not supported in Online Booking
Only grooming requests can be added to waitlist
Move a Booking Request to Waitlist
To move a grooming request to the waitlist:
Go to Online Booking → Booking Requests
Click the three-dot icon
Select Add to Waitlist
A waitlist drawer will open on the right side of your screen.
Here, you can review:
Service details
Client information
Pet information
You can also define scheduling preferences.
Waitlist Configuration Options
Expected Date
Choose one of the following:
ASAP – Finds the earliest available date
Specific Date
Day of the Week
Expected Time
Choose:
Anytime – Finds the first available time
Time Range – Morning, Afternoon, Evening
Exact Start Time
Staff Preference
Select:
Anyone
A specific staff member
Valid Until
Set an expiration date for the waitlist request.
After the selected date:
The waitlist entry will automatically expire
It will be removed from your active waitlist
Comments
Add internal notes related to this waitlist request.
After completing the details, click Add to Waitlist.
A confirmation pop-up will appear allowing you to:
Notify the client via SMS
Notify via Email
Notify via both
Skip notification
Manage Online Booking Waitlist
To manage waitlist entries:
Go to Online Booking → Waitlist (top right tab)
The waitlist drawer will appear on the right side.
Grooming Waitlist
You can:
View all grooming waitlist requests
Sort by:
Latest request
Oldest request
Highest ticket price
Apply filters
Show only waitlist entries with available scheduling options
This helps you prioritize higher-value or more urgent bookings.
Boarding & Daycare Waitlist
Under Online Booking:
You cannot view Boarding or Daycare waitlist entries
Boarding/Daycare booking requests cannot be added to the Online Booking waitlist
To manage Boarding or Daycare waitlist:
Navigate to the Home View section
Or use the Grooming Calendar
Online Booking Waitlist (App)
To view your Online Booking Waitlist on the app:
Go to Calendar
Tap the “+” button
Select View Waitlist
You will be able to see all grooming waitlist requests, including those submitted through Online Booking.
Important Notes
The waitlist feature on the app is currently available for Grooming only.
General Boarding and Daycare waitlists are not available on the app.
Boarding and Daycare services do not support Online Booking waitlist at this time.
