MoeGo offers an all-in-one communication platform through the Message Center, enabling businesses to manage all customer interactions seamlessly without using personal text inboxes.
Messages in MoeGo are categorized into two types: Auto-Messages (1-way) and 2-Way Messages. These categories differ in functionality, use cases, and SMS credit consumption.
Understanding the key differences between Auto Messages and Two-way Messages is essential for effective communication management.
Let’s explore both types in detail!
Message Credit Consumption and Availability
Auto Messages generally consume fewer SMS credits because they are one-way communications sent automatically.
In contrast, Two-way Messages use more credits, as they involve interactive, back-and-forth conversations with clients.
Auto Message (1-way Message)
What is an Auto Message?
Auto Message is an automated, one-way communication sent to customers without expecting a response. Once configured in the system, these messages are dispatched automatically based on specific triggers or schedules. They are commonly used for notifications, reminders, and updates.
Typical use cases for Auto Messages include:
Appointment Management: Notifying customers about scheduled, rescheduled, or canceled appointments.
Reminders: Sending appointment reminders, rebook alerts, or pet birthday notifications.
Booking Notifications: Confirming online bookings, delivering verification codes, or updating customers on booking status (accepted, waitlisted, declined).
Payment & Invoicing: Sending invoices to facilitate payments.
Service Updates: Providing grooming reports or invoices.
Automated Replies: Out-of-office or other automatic response messages.
Auto Message List
These Auto Messages are essential for streamlining communication with clients and ensuring they stay informed about appointments, payments, and updates.
If you're subscribed to the Ultimate plan, you’ll have access to unlimited auto messages, allowing you to send as many auto messages as you'd like.
Please note that two-way messages will still count toward your Ultimate plan’s SMS quota.
Check the list below for definitions of auto messages:
On desktop, it will be sent out directly without further editing as an auto-message
On the app, you can edit the messages (2-Way). Otherwise, it is considered an auto-message.
Online Booking Verification Code
A code sent to existing clients to verify their identity when logging into Online Booking, with using the phone number associated with their profile.
Card on file reminder
Pet Birthday Reminder
Appointment Reminder
Rebook Reminder
Agreement Sent by Text (Sent via confirmation window after appointment is booked)
2-way Message
What is a Two-way Message
A Two-way Message enables dynamic, real-time communication between your business and customers. You can manually send and receive messages without additional setup, allowing for flexible support, feedback, and inquiries.
Common uses for Two-way Messages include:
Marketing Campaigns: Sending promotional offers and engaging directly with customers.
Customer Support: Addressing questions or concerns promptly through live chat.
Notifications: Sending messages that require customer acknowledgment or interaction.
Two-way Messages list
These messages facilitate a dynamic exchange, making them essential for providing personalized customer support, resolving inquiries promptly, and engaging customers with interactive content.
Chat Box Message
manually typed in the chat box in the message center.
Mass Text
Messages sent as part of a specific workflow, such as appointment reminders or alerts triggered by customer actions.
Recovery Messages for Abandoned Booking
On the app, edit the message content before sending it out.
Saved reply under the Phone Call forwarding setting, to respond to customer inquiries via phone calls.
Card on file request message
ETA message
Send a receipt manually
Send payment receipts manually from the invoice to customers upon request or as needed.
Send Invoice to Pay Online
Others
Reminder Calls - In MoeGo, you can set the auto appointment reminder (auto messages) to be sent as a robot calling.
This can be set up in the Client & Pet section > Under a specific client profile
navigate to the "Client Details" section, under Message/Email Preference, set up Appointment Reminder as "Call".
