MoeGo automatically assigns compliant default notification preferences to every new client profile—no matter where the profile is created. This helps your business stay compliant without doing any manual setup.
This applies to all clients added through:
Manual creation in MoeGo
Text-in and call-in creation
Intake Forms
Online Booking
Branded App (beta)
What Are the Default Rules?
Service message is opt-in for email and opt-out for SMS, while marketing message is opt-out for both email and SMS
Default Email & SMS Settings
MoeGo stores these preferences automatically and will only send messages that the client has consented to receive.
Notification Type | SMS | Description | Compliance | |
Service-related | Opt-in | Opt-out | Includes appointment updates, receipts, reminders, and reports. | Clients receive these by email automatically but must consent to receive them via SMS. |
Marketing-related | Opt-out | Opt-out | Includes promotions, review boosters, and rebooking reminders. | Clients must explicitly opt in to receive these messages. |
Verification codes | - | Opt-in | Used for account verification. | These are always enabled. |