Pet parents can choose whether to receive service-related and marketing notifications when using your Online Booking portal. MoeGo ensures communication preferences are always collected in a compliant, transparent way.
When Signing Up
When a new pet parent signs up through Online Booking, a notification pop-up will appear asking them to:
Enable notifications
Choose their preferred communication method (SMS and/or Email)
This step is optional — pet parents can skip it and continue with their booking.
📌 Once the selection is submitted, MoeGo will automatically save the pet parent’s communication preferences for future messages.
When Signing In (Returning Users)
If a returning pet parent has not opted into service-related SMS, MoeGo will prompt them again before payment after booking.
The reminder appears every one day if the client have not complete opt in selection.
Ensures they receive important updates, including:
Appointment confirmations
Cancellations or rescheduling
Reminders
Manage Preferences in Client Portal
Pet parents can change notification preferences at any time:
Go to Online Booking > Client Portal > Communication Settings, and update the preference. Changes update instantly across all MoeGo messaging.
From there, they can toggle:
Service-related notifications (SMS/Email)
Marketing notifications (SMS/Email)
Changes made here apply immediately and sync across all MoeGo communication channels.
