MoeGo

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Client Communication

Notification Compliance: How to Opt In Existing and New Client

Clear, reliable, and compliant communication is essential to for delivering a professional pet-care experience.

Client Notification Compliance

All system-generated notifications are consolidated under one unified management system, divided into 2 notification types.

Compliance: How Messages Are Categorized In MoeGo

Review how MoeGo applies default settings for Email and SMS when a new client or lead is added.

Compliance: Default Notification Rules in MoeGo

Every intake form includes a Marketing Policy toggle, and client preferences update automatically after submission

Compliance: Marketing Policy in Intake Form

This article explains the keywords supported by MoeGo, how they work, and how your business can manage automatic SMS opt-out prompts to stay compliant with regional communication regulations.

Compliance: Opt-in & Opt-out Keywords Via SMS

Manage client communication preferences directly in their profile to stay compliant and ensure pet parents receive the messages they want.

Compliance: Notification in Client Profiles

How to unsubscribe from marketing or service emails

Compliance: Pet Parent Unsubscribe Via Email

This guide explains how pet parents opt in, when they will be asked, and where they can update communication preferences later.

Compliance: Pet parent Opt-in Via Online Booking

How client communication compliance works in MoeGo?

Communication Compliance

Message/Reminder

MoeGo SMS Message Best Practice

Message - Purchase SMS & Counting Messages

MoeGo Message Issues - Troubleshooting and Resolution

Communication - Auto Message vs. 2-way Message

How message is counted?

Message Support

Communication - Set Up Auto Messages, Reminders, and Replies

Messages Settings

Communication - 3 Types of Appointment Reminders

Message Option

Communication - Manage Message Center

Message Center

Calling

If you are experiencing issues such as no audio, one-way audio, or calls not connecting, this guide will help you quickly identify and resolve the most common causes.

Troubleshooting Calling Issues

Your All-in-one Customer Engagement Solution

MoeGo Calling Overview

MoeGo Calling Setup

This guide walks you through how incoming and outgoing calls work in MoeGo, across both desktop and mobile.

Inbound/outbound Calling

Learn how to track, review, and manage your calling performance across desktop and mobile.

Review Calling Activity

Phone Call Forwarding

Call-forwarding

iOS App

System Status

Android App

Download

System

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MoeGo Community

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