MoeGo

Marina

Amelia

Client Communication

Clear, reliable, and compliant communication is essential to for delivering a professional pet-care experience.

Client Notification Compliance (🌟 Upcoming)

All system-generated notifications are consolidated under one unified management system, divided into 2 notification types.

How Messages Are Categorized In MoeGo

Review how MoeGo applies default settings for Email and SMS when a new client or lead is added.

Default Notification Rules in MoeGo

Every intake form includes a Marketing Policy toggle, and client preferences update automatically after submission

Marketing Policy Compliance Via Intake Form

Pet parents can manage their notification preferences via SMS messages.

Opt-in & Opt-out Keywords Via SMS

Manage client communication preferences directly in their profile to stay compliant and ensure pet parents receive the messages they want.

Notification Compliance Via Client Profiles

How to unsubscribe from marketing or service emails

Pet Parent Unsubscribe Via Email

This guide explains how pet parents opt in, when they will be asked, and where they can update communication preferences later.

Pet parent Opt-in Via Online Booking

How client communication compliance works in MoeGo?

Communication Compliance

Message/Reminder

MoeGo SMS Message Best Practice

Message - Purchase SMS & Counting Messages

MoeGo Message Issues - Troubleshooting and Resolution

Communication - Auto Message vs. 2-way Message

How message is counted?

Message Support

Communication - Set Up Auto Messages, Reminders, and Replies

Messages Settings

Communication - 3 Types of Appointment Reminders

Message Option

Communication - Manage Message Center

Message Center

Calling

If you are experiencing issues such as no audio, one-way audio, or calls not connecting, this guide will help you quickly identify and resolve the most common causes.

Troubleshooting Calling Issues

Your All-in-one Customer Engagement Solution

MoeGo Calling Overview

MoeGo Calling Setup

This guide walks you through how incoming and outgoing calls work in MoeGo, across both desktop and mobile.

Inbound/outbound Calling

Learn how to track, review, and manage your calling performance across desktop and mobile.

Review Calling Activity

Phone Call Forwarding

Call-forwarding

iOS App

System Status

Android App

Download

System

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MoeGo Community

Find answers and get help from Intercom Support and Community Experts

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