You can configure default Feeding and Medication settings for Boarding and Daycare appointments to accurately record each pet’s care needs during their stay.
Important Notes
Feeding and Medication settings are only available for the Boarding & Daycare module.
Feeding & Medication features are currently available on the desktop version only and are not supported on the mobile app at this time.
Set up Feeding Settings
Navigate to: Settings > Customers & Pets > Pets > Feeding
Here, you can customize the following feeding options:
Feeding Schedule
Feeding Unit
Feeding Type
Feeding Source
Feeding Instructions
Feeding Feedback
For each section:
Click Add to create a new option
Click Edit/Delete to manage existing options
1. Schedule
Set up time-based feeding labels such as:
AM / PM
Morning / Noon / Afternoon
You can also assign a specific feeding time from the dropdown.
2. Unit
Define the unit of measurement used for feeding, such as:
Cups
Ounces (oz)
This helps ensure consistent portion tracking.
3. Type
Specify the type of food being served, for example:
Dry food
Wet food
Canned food
This allows staff to clearly identify what food is provided.
4. Source
Customize where the food comes from, such as:
Owner-provided
House-provided
Specific brand (if needed)
5. Instruction
Add special feeding instructions, such as:
Feed by hand
Feed alone
Portion feeding
Any other special care instructions
6. Feeding Feedback
Create customized feedback options to record how the pet ate, for example:
Ate all (100%)
Ate most (70%)
Ate some (50%)
Ate a little (25%)
Refused to eat (0%)
Set Up Medication Setting
Navigate to: Settings > Customers & Pets > Pets > Medication
You can configure:
Medication Schedule
Medication Unit
Medication Feedback
Click Add to create new options, or Edit/Delete to manage existing ones.
1. Schedule
Set up medication labels such as:
AM / PM
Morning / Noon / Afternoon
You can also assign specific administration times.
Unit
Define how medication is measured, such as:
Pill / Tablet
Cup
Ounces (oz)
This should align with the veterinarian’s instructions.
Medication Feedback
Customize feedback options to document how medication was administered, such as:
Took full dose on time
Took partial dose
Administered in a treat
Needed assistance
Refused to take medication
How to Use Feeding & Medication
1. Client Profile Setup
Navigate to:
Client Profile > Pet Section > Feeding or Medication
Here, you can:
Add a new feeding or medication schedule
Edit an existing schedule for the pet
Feeding Setup in the Client Profile
When adding a new feeding schedule:
Select existing options from dropdown menus, or create new ones
Fill in:
Time
Amount (manual entry)
Unit
Food Type
Food Source
Feeding Instructions
Add any additional feeding notes if needed
Medication Setup in the Client Profile
When adding a new medication schedule:
Select existing options from dropdown menus, or create new ones
Fill in:
Time
Amount (manual entry)
Unit
Medication Name (manual entry)
Add any additional medication notes if needed
2. Feeding & Medication in Boarding & Daycare Appointments
New Appointment
When creating a new Boarding or Daycare appointment, you can:
Set up feeding instructions directly within the service details
Select “Needs Medication” to add medication dates and instructions
Existing Appointment
For an existing appointment:
Open the appointment and go to the Feeding & Medication section
Edit feeding and medication schedules as needed
From here, you can:
Assign feeding and medication tasks to specific staff members
Record feeding and medication outcomes using feedback selections
Add additional internal notes for the care team
Key Capabilities in Appointments
Record feeding/medication results using Feeding/Mediation Feedback
Leave detailed care notes next to Feeding/Mediation Feedback drop down
Assign staff to feeding and medication tasks
For more details on assigning and managing staff tasks, please refer to the Staff Task Management guide here.