Pet size settings help you define which pets a grooming service supports. See the grooming service management overview for how pet requirements fit into your service menu.
This guide covers pet size and weight settings for services and the related Online Booking options.
How to set it up:
Step 1: Set up pet size
Before configuring services, define your pet size categories.
Go to Settings > Customers & Pets to set them up.
Please refer more detail on how to set up the pet size in pet basic information.
Step 2: Configure services by pet size or weight
Go to Settings > Service
Set a weight range for your services: Go to settings > service > weight. If there isn't a specific weight limit, choose 'full range' for it.
Note: Previously, services could be configured using custom weight ranges. This approach was not compatible with pet size settings and often made service menus harder to manage.
To improve consistency and simplify setup, services are now managed using pet size. We recommend setting up pet sizes first, then assigning services by pet size for easier, more scalable management.
Step 3: Require pet info from online booking
Make pet weight show and required to answer in online booking > settings > question > Pet.
You can also set up weight limit to restrict pets above certain weights. Simply click on the edit widget. You can also input a notice message as needed.
So that pets over a certain weight will not be able to make an appointment
Here's how this will look on the client's end:
Step 4: Set up show applicable service only
Apply it for online booking in online booking > settings > service > only show applicable service on the booking page
FAQ
Do I need to make the pet weight field mandatory in the online booking questions?
Yes. Clients should fill in the pet weight to make it work properly. Otherwise, clients will still be able to view the full list of services.
Does it also work when I create a booking manually on my calendar?
It currently only applies to online booking, to make sure clients select from the right services. In other words, it doesn't restrict you from booking any service from your side.
What is the difference between the "weight limit" in Online Booking and the weight range for each service?
The "weight limit" is for all the services. It's normally used as an upper limit that your business can accept. When adding the new pet profile, if the weight is over the limit, your customer will not be able to add the pet profile.
The weight range can be set for each individual service. It's normally used as a filter for available services. If the pet's weight is over the range you have set, then the customer will not be able to see those services.
What happens if there isn't any applicable service for this pet?
They'll need to contact the business to confirm pet information.