The Review Booster automatically sends a customizable initial message to your clients after the client finishes the service, prompting them to leave a review rating.

You can choose to send it manually or schedule it to be sent.

The follow-up message will only be triggered if your client responds directly to the initial Review Booster message.

When there are other messages or replies in the middle of the conversation, it will block the system from detecting the client's rating.

If a client gives a positive rating (e.g., 5 stars), the system will automatically send a follow-up message encouraging them to share their review on social media.

If a client provides a negative rating (e.g., 1 star), a different response will be sent, giving you another opportunity to engage and address their concerns.

Navigate to the Review booster section on the left side menu > Review booster settings

You can toggle on "enable the automatic review booster" to automatically send out a review request after checking out the appointment.

Adjust the scheduled time accordingly: Immediately after checking out, 30 minutes, 1 hour or 2 hours.

Click on "Edit" to adjust your rating message content, make sure to include the tag "🙁1-2-3-4-5 😍" in the message.

You can customize the condition to send out the feedback responses with the social media platform review links (5, 4 and above, 3 and above).

For example, when a client rates 5 stars, the system can automatically send out the feedback message with the review link. For other ratings, it will send a different message, allowing tailored follow-up based on the client's feedback.

Click on "Edit" next to the message content to customize your reply.

Enter your business review links for Yelp, Facebook, or Google in the tag section. You can click on the tags to insert placeholders into your message template.

When the message is sent, the actual review links will be automatically inserted at the placeholder.

If you prefer not to set up the Review Booster to send automatically, simply toggle off the "Automatic Review Booster" setting.

After an appointment is completed, you can go to the appointment detail page, click the three-dot icon in the top right corner, and select "Send Review Booster" to manually send the review request.

You can go to the Settings> Grooming Report > Edit Template.

Toggle on "Review Booster", click on < Edit > button next to "Review Site"

You can choose which social media link you'd like to display

Click on < Save and Publish > to save your changes.

You can go to the Online Booking Section > Settings> Booking Site

Select to include the "Reviews" section on your storefront page.

Click on < Edit > next to the "Reviews" section to select specific reviews for display.

You can choose to display up to 20 reviews, and there is also an option to include the pet showcase photo for each review.

The Overview section in Review Booster > Reviews includes:

You can view a detailed list of all received reviews, organized chronologically in the Review list.

Details shown include submission time, assigned staff, client name, pet name, appointment date, rating, review comment, and review source.

You can view individual review records for each client in the Client Profile > Reviews section.

This area shows detailed review entries, the total number of reviews the client has provided, and their average rating.

Additionally, you can send review booster messages directly from this review section.

Staff members can receive notifications and view reviews submitted for all members or exclusively for themselves.

You can configure these notification settings by navigating to Settings > Staff > Staff Profile > "Review Submitted" under the Notification section.

For more details, please refer to the Set up System Notification