Plan availability: Report Cards are available on all plans. Custom questions and holiday themes (Halloween, Thanksgiving, and Christmas) require Growth or above for Grooming, Boarding, and Daycare.
Report cards let your team share photos, observations, and care details with pet parents after a grooming visit or during boarding and daycare.
A pet parent may not see everything your team does during a visit. A report card brings those details together in one update, so they can see how their pet did and what your team noticed.
In this collection
Choose the right report
Report | Use it for | What it can include |
Grooming | A petâs grooming appointment | Before-and-after photos, service details, feedback, pet condition, and next-appointment information |
Boarding | A petâs boarding care date | Photos, videos, overall feedback, and customized feedback |
Daycare | A petâs daycare care date | Photos, videos, overall feedback, and customized feedback |
The sections available to staff depend on the selected template and your plan. Boarding and Daycare have separate template selections. If a booking includes different services, open the report for the service you want to describe.
How report cards work
Item | What it does |
Template | Defines the sections and questions your team completes |
Individual report | Holds the photos and answers for a particular pet and visit or care date |
Theme | Changes the reportâs appearance |
Draft | Saves work before it is sent |
Sent report | Records a report your team has sent to a pet parent |
Publishing a template does not send a report. Staff prepare the individual report, review it, and send it through the available SMS or email option. Saving a draft also does not send it.
Start with template setup if you manage your businessâs report format. If your templates are already ready, go straight to the guide for the service you provide.
Frequently Asked Questions
Can I send the grooming report via email?
Yes. When sending a report card, you can choose to send it via SMS or email.
Please note that the Review Booster feature is not included for Boarding and Daycare reports, and is also not available in email reports.
What if I want to update information after the report has been sent?
You can reopen the grooming report at any time to make updates or corrections.
After editing, simply click âSend Againâ, and your client will receive the updated version of the report.
What happens to drafted report cards if I update my template?
When you re-enter a saved draft after updating your template, youâll be prompted to confirm whether youâd like to apply the new template.
Once confirmed, the system will automatically merge the updated structure into your draft.
If I enable review integration with the grooming report, will it pause the Review Booster?
No. The Review Booster will continue to work normally and will not be affected by the grooming report integration.
Where are the reviews displayed? Can they be synced with Google Reviews?
Reviews submitted through grooming reports are displayed on your Online Booking landing page, as long as the client includes written feedback along with their star rating.
Currently, report card reviews cannot be synced or posted to third-party platforms such as Google Reviews, Yelp, or Facebook.
For more details, please refer to the article on Online Booking Storefront Setup.
â