MoeGo Calling is a powerful communication tool that transforms the communication processes, improves customer satisfaction, and drives operational excellence. This feature allows you to manage inbound and outbound calls, and track key performance metrics —all within MoeGo.
Why MoeGo Calling
MoeGo Calling is built to address common pain points in business communication while delivering a seamless, professional experience for both your team and your clients.
Enhanced and Personalized Customer Experience
Automatic Client Recognition: MoeGo Calling identifies existing clients as soon as they call. Greet customers by name and focus on the conversation instead of searching for information.
Seamless Integration: Access client history, preferences, and past interactions in real-time for more meaningful and efficient conversations.
After-Hours Voicemail: Redirect calls to voicemail outside business hours, ensuring timely responses and reducing customer churn.
Secure and Professional Communication
Unified business identity: Staff can initiate calls directly from the MoeGo number without exposing their personal numbers, ensuring privacy for both staff and customers.
Secure Client Data: Eliminate the risk of client phone numbers being misused or leaked, as staff do not require full access to client contact details.
Centralized and Empowered Call Handling
Real-Time Call Tracking: Leverage AI-powered transcription and auto-recording for follow-ups, ensuring no opportunity is missed.
Task Completion Tracking: Monitor follow-up tasks or mark resolved statuses to ensure timely resolution and improve team collaboration.
Unified Call Hub: Staff can seamlessly switch between calls from different locations, ensuring consistent service quality and reducing operational complexity.
How To Join Calling Beta
The MoeGo Calling feature is available for Ultimate Plan users. While we invite users to join the beta test based on specific scenarios, you can always contact your Account Manager for more details.
Once enabled, you’ll gain access to the calling feature and an enhanced all-in-one communication solution within MoeGo.
Guide Video
Below is a detailed guide to help you set up, configure, and use MoeGo Calling effectively. Let's dive in now!
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Frequently Asked Questions
Q: Can I call Prospects without client profiles in MoeGo?
A: No. A client profile must be created to make an outbound call, as there is no number pad for manual dialing.
Q: How do I get my MoeGo number? Can I change it?
A: A MoeGo number is automatically assigned to your business upon signing up, based on your address. Ultimate Plan users can customize their MoeGo number with a specific area code or brand-related letters.
Q: Can I use my existing business phone number?
A: Yes. MoeGo offers a port-in service for all plan users. Contact your customer success manager or reach out to the MoeGo customer support for details.
Q: How are call recordings stored and accessed?
A: Recordings are AES-256 encrypted and accessible via audit logs. They are automatically purged after 90 days for compliance.
Q: Can we customize voicemail greetings per location?
A: Yes. Multi-location accounts can assign unique greetings under Calling Settings > Switch Location > Voicemail.
Q: Is there any plan for clients to be able to block spam numbers from MoeGo Calling?
A: This feature is currently not available but is on the product roadmap.