MoeGo

MoeGo Calling is currently available to select customers on the Ultimate plan. Contact your MoeGo representative for access details. 

Set up and configure your Calling feature in MoeGo to manage client calls efficiently and ensure a smooth communication experience!

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You can access Calling settings in two ways:

Go to Settings &gt; Communication &gt; Calling.

Alternatively, navigate to Message Center &gt; Calling Settings.

- Go to Settings &gt; Communication &gt; Calling.
- Alternatively, navigate to Message Center &gt; Calling Settings.

MoeGo provides two flexible ways to manage incoming and outgoing calls:

Use your assigned MoeGo number to manage calls directly inside the platform. This includes inbound/outbound calling, number masking, voicemail, call recording, and call summaries.

Forward calls to your business phone number or set up an auto-reply SMS to help manage customer expectations.

Learn more about Call-forwarding <a href="https://wiki.moego.pet/call-forwarding/" rel="nofollow noopener noreferrer" target="_blank">here</a> .

MoeGo number: Each business is automatically assigned a MoeGo number upon signing up.

Call ring duration: Adjust the ringing time (in seconds) before calls are routed to voicemail or another destination.

Calling dispatching: Route incoming calls to specific devices based on your preferred setup:

1. All at once: All devices ring simultaneously.
2. Web call first: Mobile devices ring only if calls are not answered via desktop.
3. Mobile call first: Desktops ring only if calls are not answered on mobile devices.
4. Web only: Calls are received only on desktops.
5. Mobile only: Calls are received only on mobile devices.

Automatic recording: Enable call recording by default for later review and further reference. Recordings are accessible for 30 days before expiration.

Business hours: Calls outside business hours are automatically routed to voicemail.

Voicemail: A robot voice will read the voice message you input if the call is not answered in time.

Missed call auto reply: Automatically send an SMS follow-up for missed calls.

Message content: Customize the message content to suit your business needs.

1. MoeGo number: Each business is automatically assigned a MoeGo number upon signing up.
2. Call ring duration: Adjust the ringing time (in seconds) before calls are routed to voicemail or another destination.
3. Calling dispatching: Route incoming calls to specific devices based on your preferred setup:
 1. All at once: All devices ring simultaneously.
 2. Web call first: Mobile devices ring only if calls are not answered via desktop.
 3. Mobile call first: Desktops ring only if calls are not answered on mobile devices.
 4. Web only: Calls are received only on desktops.
 5. Mobile only: Calls are received only on mobile devices.
4. Automatic recording: Enable call recording by default for later review and further reference. Recordings are accessible for 30 days before expiration.
5. Business hours: Calls outside business hours are automatically routed to voicemail.
6. Voicemail: A robot voice will read the voice message you input if the call is not answered in time.
7. Missed call auto reply: Automatically send an SMS follow-up for missed calls.
8. Message content: Customize the message content to suit your business needs.

Control staff access to calling features by navigating to Settings &gt; Staff &gt; Role Permissions &gt; Communication. Configure the following permissions:

- Access call activity
- Call clients from the web or mobile
- Receive calls

Additionally, control staff access to the detailed phone number by going to Role Permissions &gt; Clients &amp; Pets

To fully utilize the Calling feature, ensure the following access is enabled on your devices:

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